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A.O. Smith Recent Questions, Troubleshooting Help & Support

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2answers

Igniter is not working

1) Copy following link for igniter troubleshoot resources:http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#igniter If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7
10/22/2021 11:47:20 AM • A.O. Smith... • Answered on Oct 22, 2021
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1answer

J218-883apkg

If power is applied and motor hums but does not start spinning, the start capacitor is probably burnt out. Replace it with a 163-193 uf at 125vac. That should solve the issue.
7/6/2021 4:32:41 PM • A.O. Smith... • Answered on Jul 06, 2021
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1answer

Water is comming out of 3" 90 from exgaust

thats only condensation if the drain line at bottom is clear it should drain out
9/9/2019 12:50:33 PM • A.O. Smith... • Answered on Sep 09, 2019
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Popping noise as it cycles up.

Usually nothing to worry about. Sometimes sediment in the bottom of the tank will cause small air pocket to form and pop. The cure is to drain and flush the tank. Here is a pic on how to do it. And a link to the AO website manual heater delete -hikdqobj0ocp54lg0ta520sl-2-0.jpg
2/21/2019 4:27:48 AM • A.O. Smith... • Answered on Feb 21, 2019
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I have a AO Smith GPVH 50 100 with an LED status code of XOXOOX. I replaced the burner assembly today and the problem still exist. Any suggestions or a possible resolve would be greatly appreciated!

Maybe this error code chart for AO Smith Power vent will help you figure it out. Also link to AO Smith website. Good luck. J untitled1_001-hikdqobj0ocp54lg0ta520sl-2-1.jpg https://www.hotwater.com/support/gpvh-50
2/21/2019 4:12:43 AM • A.O. Smith... • Answered on Feb 21, 2019
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Blower motor stays running

sounds like the limit switch is bad
2/2/2019 6:43:47 PM • A.O. Smith... • Answered on Feb 02, 2019
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Hot water heater

You need to change the elements out
10/8/2016 8:36:50 AM • A.O. Smith... • Answered on Oct 08, 2016
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Motor hums when turned on

Try this link for help. They suggest emailing before calling:

http://www.mypool.com/introduction.htm
6/1/2016 1:03:19 AM • A.O. Smith... • Answered on Jun 01, 2016
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Why would gas stop flowing to the water heater?

if thermocouple goes bad(pretty common) then pilot light goes out and gas stops flowing.
8/1/2015 5:37:14 AM • A.O. Smith... • Answered on Aug 01, 2015
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Heater during ignition is making load banging sound out vent pipe threw roof from exaust what could be wrong

sounds as though it might possibly not be igniting first time , it is ignitiong the gas that is present but not staying lit, You should probably have it looked at / serviced. If you are in the UK it is usual to have a regular service to catch such things. A recommendation from friends for a good boiler technician might be worth taking advantage of .
7/4/2015 3:41:07 PM • A.O. Smith... • Answered on Jul 04, 2015
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Switched to new AO Smith B230SE motor for pool

Did you try the Century A.O. Smith B230SE motor without the center screw? I'm having the same problem and I'm asking the reseller for advice. It would be great to know if I need the center screw is required? The impeller screws on the shaft, but is the center screw required?
6/12/2015 12:48:16 AM • A.O. Smith... • Answered on Jun 12, 2015
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Loud popping noise upon start up.

if it is gas have a gas fitter look at it
5/24/2015 3:14:10 AM • A.O. Smith... • Answered on May 24, 2015
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Loud backfiring noise upon start up.

the main jet is open before the pizo starts for safety sake have a gas fitter look at it
5/23/2015 11:02:57 PM • A.O. Smith... • Answered on May 23, 2015
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Burner lights and shuts off 3 times and then give warning lights A and B

It depends on the model but AB on most of the AOS the A & B LED's lighting up usually means ignition/flame failure. Ignition/flame failure: The gas control valve/thermostat has reached the maximum number of retries (3) for ignition and is currently locked out for one hour. Cycle the power to the water heater off and on to reset. Basic troubleshooting/solutions: 1 Ensure flame sensor is making good contact with the burner flame and ensure flame is steady. Also ensure supply and manifold gas pressures are within the requirements in the installation manual. 2 Gas supply is turned off - pressure is too low. For low gas pressure, consult with your gas utility. 3 Ensure the flame sensor is clean - use fine steel wool to clean the flame sensor. 4 Check igniter assembly plug and the socket on the bottom of the gas control valve/thermostat for good connection. Replace igniter assembly if the plug is worn or damaged. Replace the gas control valve/thermostat if socket is worn or damaged. 5 Replace igniter assembly. If this does not apply to your model then here is a link to the instruction manuals for all models: Residential Gas
3/5/2015 10:36:43 PM • A.O. Smith Water... • Answered on Mar 05, 2015
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Leaking drain faucet

turn off gas. turn off water. drain water heater by connecting garden hose to drain valve and place discharge end somewhere that that will safely handle the water.(sink, outside,floor drain). lift temp. relief valve to allow air into the tank so a vacuum doesn't prevent draining. carefully remove the leaking valve by using a pipe wrench. counterclockwise to loosen. there may be a little water left in the bottom of the tank, so be ready with a wet vac. buy a new valve at your local hardware store, along with a roll of teflon tape. wrap the teflon tape around the threads in a clockwise rotation. don't use more than three or four wraps. replace the valve by turning in a clockwise rotation. tighten till snug. don't overtighten! if it still leaks a bit at the threads, you can tighten a bit more.
9/19/2014 6:14:50 PM • A.O. Smith... • Answered on Sep 19, 2014
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WHAT IS THE PROBLEM IF THE CAR FAIL TO START?

That sounds bad. Check the oil level first. If that's good, then somebody needs to work on the inside of your engine - maybe you only have a bad oil pump, maybe you have more damage than that. DO NOT drive it this way - not for ANY distance! Don't even START it.
7/26/2014 7:11:40 PM • A.o. Smith Oil... • Answered on Jul 26, 2014
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