NorStar Popular Questions, Answers, Tips & Manuals

Seems to be a known issue. The normal way is to disconnect the main control box unit. There is a video in the link https://www.google.com/search?q=wo+lines+stuck+on+a+Norstar+phone ..

Set System Time 1-Feature **TIME 2-Password: BASIC 3-Change time as prompted in the display

Does it light up? Does the speakerphone work? Have you swapped the cords and handsets?

You are probably inadvertantly did a busy station signal to sta 24 and are still queued up to it. Call 24 AND have them ANSWER to clear it. You may have to do it multiple time as most systems will allow 8 stations in the queue

HERES A MANUAL THAT MAY HELP https://www.broadconnect.ca/resource-centre/user-guides/nortel-phones/M7310-User.pdf

Make sure its plugged in right.

I'm have trouble seeing through the internet and do not know what make or model you are referring to? Have you tried being ON THE HANDSET and then pressing the handsfree/speakerphone key?

Try swapping them with phones that are working. Make sure they are not in DND as well.

Have you contacted Norstar?

I think an autodial button for that co-worker may be stuck, try jiggling the autodial buttons to unstick it.

When you've entered that, you should be asked for a password. Then it will take you into that loop. The default password is 23646

It would need to be programmed to do it.

You are picking up background noise as well as what you are trying to say. The mics are sensitive if you are moving papers or have a fan blowing that will cause the issue you have described

Just think about it, why would you want to auto dial yourself? You don't need an autodial key for yourself so the system don't allow you to program it.

I would say you have all your mailboxes used up. See if you need all the mailboxes programmed up, maybe you can delete one from another user.

https://www.youtube.com/watch?v=jUR8ABSJ_W0

you may need to reprogram some buttons. Read this: https://downloads.avaya.com/css/P8/documents/100142786 This is the telephone user card. Take note 'button inquiry' 'Button programming' and button labeling (desktop assistant (downloadable button labeler)(change font for size and bold the lettering)). If you need the feature codes for your Norstar sets... google 'Norstar feature codes"

Norstar M7310 features inactive All features are inactive. I have done the following: 1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config). 2. Your display will read Feat code: and you will have options First and Exit. 3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next. 4. Press Test. Your options will read Remove and OK. Press Remove. 5. Once the feature code is removed, press Next to go to the next code. 6. Do this with all codes until your display reads None Registered 7. Release Next I am told to Restore connections to the voicemail ports from the KSU. Power the system back up. But I do not know how to do this. Please advise. Thank you!

press feature *3, press the transfer button, press feature 70

Set relocation will not help if it is not the same model phone your buttons will be all messed up