NorStar Lands Phones - Page 3 - Recent Questions, Troubleshooting & Support

Dear Annabelle,Is the machine call pilot 100 or 150.if 100 the 2 leds in your left hand side should be on also in your right hand side the middle led should be on same for 150 the 4 leds in your left hand side should be on.1) Try to unplug the power cable and re-connect it again.2) Make sure that the the output telephone cable [100 (2 pair) or 150 (4 pair)] depends on the device comming from the call pilot to the Nortel PABX connected properly from both sides. dont hesitate to contact me if you are facing any doubt.Goodluck and Kind Regards;Ahmed Safaa El-DeebTelecom & Network Engineer

Have you contacted Norstar?

I think an autodial button for that co-worker may be stuck, try jiggling the autodial buttons to unstick it.

press feature #65

press feature *3, press the transfer button, press feature 70

I would say you have all your mailboxes used up. See if you need all the mailboxes programmed up, maybe you can delete one from another user.

https://www.youtube.com/watch?v=jUR8ABSJ_W0

you may need to reprogram some buttons. Read this: https://downloads.avaya.com/css/P8/documents/100142786 This is the telephone user card. Take note 'button inquiry' 'Button programming' and button labeling (desktop assistant (downloadable button labeler)(change font for size and bold the lettering)). If you need the feature codes for your Norstar sets... google 'Norstar feature codes"