NOOK Tablets & eReaders - Recent Questions, Troubleshooting & Support


I did a research Google on the terms 'incredimail Molto'.
Incredimail's support pages kept referring to Molto as an android app that can access Incredimail accounts via something called POP3. See Incredimail support pages and the Molto app in the Google Play Store app for details on usage.

NOOK Tablets &... | Answered on Nov 19, 2018


Do you have the charging graphic as in this image Nina?



How to Reset Nook HD

If yes, send it back. If not, your charger is faulty. Try charging with a computer USB.

NOOK HD 7 Tablet | Answered on Jan 21, 2016


Press and hold the wifi option and then search for the network, else turn off both the devices and restart the router first, let all the lights come up and then turn on the tablet.

Nook HD+ | Answered on Jan 12, 2016


Cord that plugs into Nook may be loose in port and not making a good connection. You may even want to try a different USB cord.

NOOK HD 7 Tablet | Answered on Aug 29, 2015


It may be your cable, I jsut had to replace mine and I had it under a year, the Nook is known to have troubles with the cable. See if your Nook is still under warranty and call customer service, if not, you may have to buy a new one.

Nook HD+ | Answered on Aug 29, 2015


Hi r u logged into Google ....if not register is you're tablet connected to WiFi ????? If u r not connected it will not download. Cheers

NOOK HD 7 Tablet | Answered on Aug 03, 2015


you remember your password or stop buying things that need passwords

NOOK HD 7 Tablet | Answered on Jul 06, 2015


connect to your computer and d/l to there,then put it on the sd card

Nook HD+ | Answered on May 31, 2015


Since you have only had the nook for a short time! You should return it as faulty for a replacement or repair under warranty.

Nook HD+ | Answered on Apr 18, 2015


You can first try doing what's called doing a Soft Reset. It's the first and preferred method to try as you don't lose any files or settings. Hold the power button until the Nook turns itself off. In most cases that will be twenty seconds or more. Then turn the power back on by holding the power button down for about two seconds. Hopefully this will allow you to complete a normal boot process. The second and more dramatic way to get a working Nook back is what's called doing a Hard Reset. This process will put your Nook back to "Just Out of the Box" mode. You will lose any files and settings stored internally inside the Nook itself. The good part in all this is it won't touch anything stored externally on your external SD Cards. To do a Hard Reset Turn the NOOK off completely. Hold the Power button and Home (n) buttons. The device will turn on. Continue to hold both buttons until the device shuts off once again (~15-20 seconds). Turn the device on normally. It will prompt for a factory reset. Press the Home button twice to confirm. ------- The important part in the above is to be sure you start the Nook via holding down both the power button and the Home (n) buttons at the very same time and keep them both pressed down until the Nook turns itself off.

Nook HD+ | Answered on Mar 08, 2015


Have you checked the restriction settings on your Nook? Try checking to make sure the restriction settings have not been accidently turned on for the browser.
  1. Press the ? button to display the quick nav.
  2. Tap Settings.
  3. Tap the Security option.
  4. Tap Restrictions.
  5. Tap the Restrictions check box.
  6. Enter your four-digit code for Restrictions.
  7. Tap the Browser check box so that it's not checked.

Hope that helps!

NOOK HD 7 Tablet | Answered on Mar 06, 2015


Try unplugging for 10 minutes, replug and see if it's gone

Nook HD+ | Answered on Feb 22, 2015


It's part of your profile. Press the top left corner of your screen where it says YourName's NOOK. Select your profile and select edit profile and select edit profile. Your profile will change to edit YourName. Select this and select change image. This will call up the Galley app to choose from the images. The default startup images are kept in the avatars folder. The default startup image is the green apple.

Nook HD+ | Answered on Feb 11, 2015


Go to settings, then device information. While pressing the volume up button, tap above the volume bar and a popup menu will appear. Uncheck "Enable demo mode", then power down your Nook. When you restart it, the Nook should be in regular mode.

Nook HD+ | Answered on Nov 01, 2014


Simple touch glowlight 2012 model. My touch screen wouldn't work. I had full battery. I couldn't power down using the power down button, I had to force it to shut down. I couldn't slide the unlock nor could I turn pages with screen. I only could turn pages with buttons on side. After much research I found that it just needed a simple cleaning. I used a vacuum to gently suck out dust in the crevice of the screen. Or you can use a canister of air to blow the dust out. Do this at an angle so that you don't blow it deeper into the crevice. Also, Use a cloth misted with H2O (almost dry) to wipe the screen from edge to edge. These screens use sensors that are from the side of the screen.. Debri will block the sensors. Mine works great. Too bad I already purchased another one after I found the solution.

Nook HD+ | Answered on Sep 18, 2014


my nook tablet shows the green light that it's fully charged but when trying to turn it on nothing happens the screen does not com on or the nook symbol does not light up . can any one help me out here

Nook HD+ | Answered on Sep 15, 2014

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