Martin Music - Recent Questions, Troubleshooting & Support

A couple of Goya links that may prove useful

Your 8-9 digit serials (89000001 or 890000001) makes no sense ... too many numbers

Martin Music | Answered on Jan 12, 2019

Possible loosen guitar strings if battery is inside the case in a pouch to access where it would be attached.

Martin Music | Answered on Nov 19, 2018

David, you have excellent taste! Both guitars are excellent: Martin has had a reputation as a premier guitar line since 1833- almost 200 years! The Taylor guitar company started in 1974, and is currently (according to Wikipedia, quoting a USA Today article) the #1 guitar maker in America.

I can see why the choice is difficult- they are both Rosewood guitars with Sitka spruce top on a cutaway body, and they are both incredible players.

The Taylor is a little more expensive at $3,999 than the Martin $3,399.

It will come down to which you like better and what kind of music you play- if you record, ask a professional sound engineer which will sound better for your particular style. I happen to like the Taylor neck, but that's mostly because I play a 12- but I cannot see how you would be disappointed with either of these fine instruments.

Martin Music | Answered on Nov 13, 2018

This indicates that either the threads have stripped, the end has broken, or it may have just become unscrewed, Best bet is to take it to a repair person. Ask your local music shop for a referral.

Martin DXME... | Answered on Aug 03, 2018

Stew Mac carries everything you'll need. Go to

Martin... | Answered on Jul 03, 2018

Is it broken ? That's a $2K guitar. I won't want to mess it up.
Why not take it to a luthier and let him work on it, instead of risking damage ? Let him set it up and fine tune it while it's in the shop. I take all my new guitars to the luthier soon after purchase, then periodically just for check ups.
Even a fantastic guitar will be better after a good luthier sets it up.
Just my opinion.

Martin Music | Answered on Sep 15, 2017

Sorry but we are not an appraisal service, no way to look this up.

Martin Music | Answered on Jul 08, 2017

Your guitar was made at the Nazareth Plant, PA, USA in 2012. This does not give us the model of the guitar, so only an approximate answer is possible, but a top model may be worth around US$2000 depending on condition. Other cheaper 2012 models sell for under US$1000.

Martin Music | Answered on Apr 17, 2017

Unfortunately the only Sigma serial numbers which were properly documented were those beginning with 90. Otherwise the serial number of these guitars provides no guide to the date or place of manufacture.

Martin Music | Answered on Feb 04, 2017

i don 't find that number in the database. i would suggest contacting Martin direstly to get the best info;

Martin Guitar Serial Numbers Martin Co
Customer Service Martin Co

Martin Music | Answered on Jan 04, 2017

I generally see them at $3000, but condition and your local market will affect price greatly.

Martin Music | Answered on Oct 31, 2016

First thought is to take it back to the tech that re-fretted the guitar- but do it tactfully. From experience, if you go into the conversation already ticked-off, his first response will be to get upset right back, and insist that "it sounded like that when I got it".

Be a little tactful, and he'll probably take care of it.

Martin Music | Answered on Oct 21, 2016

To lower the action on an acoustic guitar:

Usually just the saddle needs reducing.

1. Remove strings (or you may be able to just loosen them). Remove saddle, sand down the bottom a little at a time. Restring and check action.

The action can be set as low as poss without any fret buzzing or note choking on all strings and on all frets.

2. Repeat 1

If the action remains too high then there are other techniques.

Later ...

Martin Guitars ... | Answered on Oct 17, 2016

That would be 1997 my friend.

Martin Music | Answered on Oct 16, 2016

Contact Martin customer service.

heres their link
Martin Guitar Customer Service Martin Co

Martin Music | Answered on Oct 12, 2015

Not finding what you are looking for?
Martin Logo

48 questions posted

Ask a Question

Usually answered in minutes!

Top Martin Music Experts

David Baisa

Level 2 Expert

73 Answers


Level 1 Expert

56 Answers


Level 3 Expert

85223 Answers

Are you a Martin Music Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides