Jenn-Air Cooktops - Page 6 - Recent Questions, Troubleshooting & Support

To Unlock Cooktop: Touch and hold CONTROL LOCK for
5 seconds.

If it is set up for propane gas you require a regulator set at 2.75kpa

Relay clicking,

Probably the control knob cracked and not gripping the spindle on the switch.

I've had this happen before,first make sure that the black burner cap is clean underneath and it's making good contact with the aluminium burner,also make sure the igniter is sparking across to the burner, check the ceramic coating around the igniter isn't cracked or the wires shorting out . Good luck.

You will need a volt/ohm meter to accurately diagnose this unit as well as be familiar with it's use and have a basic grasp of electrical theory. To suggest you troubleshoot a device that can kill you should you make 1 mistake would be irresponsible. Your description is pretty vague, if it does "nothing" that suggests it may not be getting power, check the breaker and re set it, even if it looks ok.The breaker may not be marked correctly or marked at all, this is fairly common. Look under the unit to see if it is hard wired or plugged in, check the outlet as well if it has one, wiring can be loose or burnt typically at a connection with a wire nut. The draft motor if not running needs to tested for the correct voltage supplied and if it has this test for any amp draw. If you get voltage but no amp draw its bad, if you get an amp draw but it still wont work its physically worn or electrically shorted to itself internally.. The burners will not be allowed to come on until the draft is proven. As you can see there are many things that can cause a malfunction, at what point in a sequence of operation this occurs is critical to us ascertaining what it may be. Get back with an observation of the units function and sequence of operation , we may be able to assist you better.

Push down and to the right to by-pass the safety feature designed to keep the kids from turning it on and those who are new to the feature.