I just received a new
It is not at all uncommon these days for defective electronic equipment to find its way onto store shelves. If you have followed all of the instructions to the letter, you should probably consider the strong possibility that there is a defect in your unit. I have found that many, if not most vendors of electronic equipment are ENTIRELY willing to send you a replacement unit, often without even asking you to return the one that you have. I strongly recommend that you go right to the manufacturer (or, in some cases, the company that markets the product). Be VERY diplomatic in your approach. I usually say something to the effect of "I have to say that it is, of course, possible that I am simply being DENSE (please see my PS at the end of this post), but I am pretty well versed in using things like XXXXX, and I REALLY need your help to sort this out". Just withing the last year, I have had a turntable, a Bluetooth speaker and a set of Bluetooth earbuds and a Zerowater filter unit, all of which did have legitimate defects. In four cases, contacting the manufacturer resulted in a VERY nice return email, informing me that a replacement unit was being sent to me and, in ALL cases, I was not asked to return the defective unit. Mind you, I have not made up any stories. In each case there was a real problem with the product. But in no case did I have to deal with shipping any return or having to deal with repairs on newly purchased equipment. So my advice is be nice, accept the possibility that you are doing something wrong, and cast your communication as a request for HELP, not for anything else. I think you might be pleasantly surprised with how much help you are actually offered.
If there are any typos in what I have said, just ignore them, I haven't got the energy to proof what I've written here!!
(PS - WOW. What are we coming to in this country? I tried to use a word that begins with I, ends with T and has DIO in the middle, and I was informed that this word (which I was using to describe myself, not someone else) is considered PROFANITY!!! Can you believe it? I think the powers that be on this forum don't really know what profanity is, or we Americans have become much too thin skinned for our own good).
PPS - I just tried to replace that first word with a word that begins with D, ends with B and has UM in the middle. THat, too, is considered to be profanity. I am actually finding this hard to believe but, to be honest, I think it is symptomatic of much of what is wrong with American society today. I'll try a different word now. I'll try a word that begins with D, ends with E and has ENS in the middle. Here goes!!! Wish me luck!!!!
