Intermec Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

Refer to section 5 page 115 of user manual User manual Intermec PC43t (English - 190 pages)

Hi, Honeywell claims that the ribbon should be wound a certain way ("ink out" I believe) in order for this error to go away. And your ribbon may need to have simple notches within it depending on your setup. Please review your manual for these features. Thank you.

Could it be an issue with the slack absorber?

Sounds like there isn't enough tension or when the printer stops the roll is still moving forward. It usually moves quickly in reverse to pick up the slack but it's already too late. I've seen people put light boxes or other objects on the ribbon to help with the tension yet still let the ribbon pass by. I've had this happen but we were using an a spool that was longer and subsequently heavier than the standard retail. Our rep provided us with a hyperterm script we could send to the printer to account for the heavier weight, unfortunately it didn't really work until it was 10%-20% through the roll.