HP PhotoSmart - Recent Questions, Troubleshooting & Support - Page 2

good idea, thanks

replace the carrage unit in the printer

Have you already tried this solution?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&cc=us&lc=en&dlc=en&product=3793676&tmp_track_link=ot_search

Do a hard reset of the printer . Since you can print out a status report that indicates that the hardware and cartridges are good but that the software or electronics, may be bogus. If you go to HP they will refer you to a forum or advise you to get a new printer -an HP, of course!

https://youtu.be/xhxv1TqbJAE

Hi, Follow this links... How To Reset An Ink Cartridge Not Waste Printer Ink and How to Reset an HP Color Cartridge and HP Printer Support Thanks,

Open the HP Printer Toolkit (this software was installed from the CD-ROM that came with the HP printer) and run a "cleaning cycle",
because some of the ink-jets are clogged, which results in the "all-white" horizontal lines, where some part of that line should be black.

It's a new cartridge you fitted? If not, it's probably because it genuinely is empty. If new: Remove all the cartridges. Switch off the printer. Switch the printer off and reinstall the cartridges. Switch the printer on. Switch the printer off. If you continue to receive the same error message it's because the cartridge isn't fitted/seated correctly, or that cartridge has a problem.

Hi, First clean the print head and clean the nozzles. Reset your printer and select best quality printing in printer properties. Finally you have to replace the cartridges.

You can download the manual from Software & Downloads here.
Then work through this article and see here to diagnose the printing problem. Make sure the print quality is set for photos in the print preferences or properties.
You might try cleaning the cartridge contacts as described here.
Make sure you are using a good quality paper, that it is feeding correctly,

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

If you observe an INK SYSTEM FAILURE message or 'Oxc' error then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following): To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813 Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372 A.HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9) Tap 43 PRINTHEAD Health Diagnostics: Video Procedure: http://inkjet411.com/?page_id=2391

1.Press * and # keys simultaneously. 2. "Enter Special Key Combo" will be displayed. 3.Press 123 to display the 'Support/Service' menu. 4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed. 5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed. 6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count. 7.Select Ok. The test page prints. 8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem. B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD: Internal Test Print: 1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'. 2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints. Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377 1. Turn ON the printer. 2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons. 3. Release both buttons. 4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal" 5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'. 6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed. 7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. 8. Select Ok. The test page prints. 9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem. NOTE: Costco USA/Canada, Fry's Electronic's, Microelectronics (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out: http://www.costcoinkjetrefill.com/pricing For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813 To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Most HP drivers are available here: http://support.hp.com/us-en/drivers . Then search for your model. The direct link to the drivers for the Photosmart 8450 is http://support.hp.com/us-en/drivers/selfservice/hp-photosmart-8400-printer-series/402149/model/402151#Z7_3054ICK0K8UDA0AQC11TA930C7 . Select your OS version. The Photosmart 8450 drivers should be found with the new hardware wizard in Windows 10. You'll need to connect the printer to the computer via a USB cable to start. (Make sure that the system is connected to the internet.) I hope this helps. Cindy Wells

Open whatever program you're using for virus protection and/or firewall, and turn that OFF temporarily. If that solves the problem, then start looking for port blocking on the firewall software. You might also try the ADMIN screen on the router - maybe 192.168.1.255. Log in and look to see if a firewall or port blocking feature of the router has been turned on. You can discover the Router IP by opening a COMMAND PROMPT (black screen, white text), then typing ipconfig /all and "enter". The Gateway address will be displayed along with a lot of other information, including the IP of your PC.

First customize the paper size in the Page Setup. Secondly when you send command for print, change the paper size to custom size from the Printer Properties and click print. On the other hand, you can select the paper size from the printer's menu itself after sending the print command. Please make sure that the right driver of the printer is installed on your computer. Hope it will help and fix your problem.

Seems like the ink you are using is bad. It is thicker than what it is supposed be. If you are using HP ink, make sure it is not expired. If you are using a refilled ink or remanufactured ink cartridge, buy from someone else, not where you bought it last. You will need to clean printhead again. Also, to avoid this problem in future, the issue may be that there is too much ink gnk inside the printer. Where the printhead should sit on standby, the ink waste builds up. Clean that area with a butter knofe or plastic knofe. You may not have that issue of drying ink come back for a very long time. If you need further help, I’m available over the phone at https://www.6ya.com/expert/alex_22751bbefa74c3d0

There is a ink resovier where the cartridges are cleaned of excess ink after a job. That gets filled over time and gives you the leakage described. Very messes job to clean it.

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You may have a defective cartridge. I'd take them back to where you bought them for an exchange.

Turn off the machine, unplug the power cord from the back of the machine, remove the ink cartridges (lift the lid up at the base of the control panel), wait 2 min, plug the power cord back in, press the on button, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't fix the problem you may have to re-prime the ink lines to clear the error. You can find instructions for this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.

Hi,

Yes there is.
You can see on the printer panel, there is a button for "photo tray".
If the light is "on" it means the button has been pressed and the printer will try to engage the photo tray in the next print job.

If the light is "off" it means the printer will ignore the photo tray.

Cheers,

Ed