HP Office Equipment & Supplies - Page 8 - Recent Questions, Troubleshooting & Support

Unfortunately, you cannot reset the HP 74-75 ink cartridge ink level monitoring feature once they are empty (either refilled, remanufactured or compatible ink cartridges)...however print operations are still permitted. Watch this 'Low Ink Warning video' for all printer models which use the HP 74-75 ink cartridges:

HP 74, 75, 74XL, 75XL Cartridge Refills - Solving Errors & Warnings: http://www.youtube.com/watch?v=C5ISTGyScWU

Diagnostic Tap 41 Test (verifies electrical health of ink cartridges): http://www.youtube.com/watch?v=8fE-IM4AVMc

NOTE: To access the diagnostics menu on the HP Officejet J5700 or J6400 series printers, select * and # keys simultaneously and enter 124 (or 123). From there you can access the Reports Menu, 'print-mech tap test and run the diagnostic code=41 test (see video above for reference) - this will tell you the exact health of your ink cartridges. To run it I think you'll need to access via '124' access code for the HP OJ J64xx printer series.

For more information, please visit:

HP Office... | Answered on Nov 05, 2019

  1. Unplug the cord from the printer. Wait 30 seconds.
  2. Now Press 3 and the # key at the same time while plugging in the power cord.
  3. Release the buttons after the product starts up.

Your product has now been reset to factory defaults.

HP Officejet... | Answered on Nov 05, 2019

Use the troubleshooting guide that should be in your printer's manual. There are many things that could go wrong including how software is working in your computer. There should be a troubleshooting guide in the manual, HP makes many different kinds and models of printers there is not one solution for all. Also check at the HP Support website for further information or assistance.

HP Office... | Answered on Nov 05, 2019

you have to check and adjust compatibility and have the correct driver installed

HP Office... | Answered on Nov 05, 2019

The tray lifting error is displayed as 60.02 Tray 2 lifting error. To fix this error, check the surface sensor of the paper tray2 in the Manual Sensor Test 2 menu under the Troubleshooting menu.
Connect back the cassette lifter motor and the DC controller PCA's connectors and now, replace the filter driver unit in your printer.
123 hp com Quick HP Printers Setup Easy Installation Guidelines

HP LaserJet... | Answered on Nov 05, 2019

Try updating your driver and printer software.
If this does not help, roll-back or install the last working version of the printer.
Make sure that your are using the most recent version of your Operating system, printer firmware and software.
123 HP COM Setup Printer Quick Setup and Install Support

HP LaserJet 1018... | Answered on Nov 05, 2019

support.hp.com is a good place to enquire

HP Photosmart... | Answered on Nov 05, 2019

Have you performed a hard reset on the printer?
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6 Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.
Try to print. If the issue persists, it would confirm that the product has experienced an error with the fuser unit,
And requires a repair or replacement.

HP Office... | Answered on Nov 04, 2019

The fuser is not warming up replace fuser.

Thanks J

HP Color... | Answered on Nov 04, 2019


HP Color... | Answered on Nov 04, 2019

Ok.. can you be more specific about the error?
i assume you have tried powering down and up again?
have you removed all the cartridges, carefully cleaned the contacts on the cartridges and the machine, and reinstalled?
are you using Hp genuine, or third party carts?

HP Office... | Answered on Nov 02, 2019

I wonder whether the Word Doc SDK I am testing these days can help with the related programs?
How to Get Started with VB NET Word

HP Officejet... | Answered on Nov 01, 2019

Hi. To reset an HP Officejet 6500 E709a or 6500 Wireless E709n, follow these simple steps:
1. Press the (*) and (#) buttons on the printer control panel at the same time and let go.
2. Use right and left arrows to scroll trhough menu and select "Resets"
3. Select "Semi-Full" reset and printer will shut off in a few seconds.
4. Unplug the printer from wall and wait 30 seconds.
5. Plug in the printer, Turn printer on and selec basic settings.
Your printer is now reset!!!

If you need further help, I’m available over the phone at https://www.6ya.com/expert/alex_22751bbefa74c3d0

HP Officejet... | Answered on Nov 01, 2019

If you get issues like Faxes can be sent but not received, Faxes can be received but not sent error on your Printer then follow the given troubleshooting steps.
Solution to Faxes can be sent but not received
    ·Initially, you have to check any of the telephone line services are enabled. There are,
    1.Voice Mail
    2.Call Waiting
    3.Billing Tone
    4.Privacy Block
    5.Security Screen
    6.Anonymous Call Rejection
    7.Privacy Manager
    ·These may block your incoming faxes. So disable the above features.
    ·If you are using Automatic fax reception option on your fax recipient, then check whether the Automatic Answering feature is enabled or not, if it enables means Auto Answer green LED should be on.
    ·Check the Ring to Answer value.
    ·If the value set as answering machine that causes the issue on fax reception. Then change the value to Fax or FaxTel
    ·Now, you can receive the incoming faxes.
    Solution to Faxes can be received but not sent
      ·Check whether the dialed number is correct or not. Every one of the digits required to make a telephone call from a similar line must be dialed.
      ·On the off chance that the Speed Dial has been used for dialing or the fax has been sent from your PC, print the page to be faxed and dial the number physically on the HP Fax front board.
      ·Check whether the Tone Dialing is set on you HP Fax product.
      ·In the event that faxes are sent effectively from the HP Fax front board, but, it's fail when sent from the PC, test the communication between the HP Officejet 4650 printer and your PC by tapping the Status button in the HP Director application, or attempting to print some record.
      ·If the printing fails to send the fax, then check whether all cables (from system to HP Officejet 4650 Printer) are connected properly, if it's not then connect it properly.
      ·Now restart it. On the off chance that communication still can't be set up, Call Printer customer service team via Toll-Free: +1-800-836-3987 to resolve your HP Officejet 4650 fax issues.

HP Office... | Answered on Nov 01, 2019

Dead formatter most likely.Not uncommon on this model.

HP Office... | Answered on Oct 28, 2019

Not available as a spare part.

HP ScanJet 2400... | Answered on Oct 25, 2019


How Can I Resolve Hp Printer Printing Dark Text

You have to check out this list for hp printer printing too dark problem. Such as check software settings of your hp printer, check calibrating color setting, light connection of hp printer, printing evaluation, check software programs, paper setup, size of the paper can be an issue, printer toner also.

on Oct 24, 2019 | HP Office Equipment & Supplies

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