Gateway One - Recent Questions, Troubleshooting & Support

Which operating system ? Which version of Media player ? Though designed with Windows 7 in mind, Windows Media Player 11 (WMP 11) is fully compatible with Windows XP. The trick is knowing which version of WMP 11 to download. Different versions of the software exist not only for Windows 7, Vista, and XP, but also for both 32-bit and 64-bit Windows XP. Additionally, WMP 11 is only compatible with XP if it is using Service Pack 2 or Service Pack 3. Before downloading the appropriate installation file, you will need to verify which version your system requires. Open the "Start" menu. Open "My Computer." Click "Help", then select "About Windows." This will display a window with system information. Find the listing that specifies your Service Pack. If you are operating without Service Pack 2 or 3, you will need to install one (see Resources). Open the "Start" menu and click "Run." Within the text field, type "winmsd.exe." Click "OK." Select "System Summary." Find the heading labeled "Item." Under this heading should be the word "Processor." The value associated with "Processor" will determine which version of Windows XP you are running. If the value begins with "x86," you are running a 32-bit version. If it begins with "ia64" or "AMD64," then you are running a 64-bit version. Download the Windows Media Player installation file that matches your version of Windows (see Below). http://windows.microsoft.com/en-US/windows/downloads/windows-media-player Open the file once it has finished downloading. This will launch the installation wizard. Follow the onscreen instructions to install WMP 11. The program should now run normally. How to Fix Windows Media Center Windows Media Center is the home entertainment hub on a Windows computer. With Media Center, you can play live television, songs, DVDs and slideshows. It is preinstalled on Windows XP Media Center Edition, Windows Vista Home Premium/Ultimate Edition and Windows 7 Home Premium, Professional, Enterprise and Ultimate editions. From time to time, users run into issues trying to play audio or video files, or with an extender connected to Media Center. Extenders are devices that allow you to "extend" the Media Center onto a TV screen or larger display. The Xbox 360 gaming console is an example of an extender. Launch Windows Media Center from your computer's Start menu. Scroll down to "Music" on the Media Center home screen. Select "Music library." If you find an empty folder under "Music Library," navigate to the folder on your hard drive that stores your music file and add it to Media Center's library. If the problem isn't an empty folder, look at the file extension on the music file that won't play. Media Center can't play files with unknown or incompatible extensions. If you find a questionable extension, skip that file. Click once on another file with a different extension, one you know is compatible with Media Center, and then click "Open" to test if you can play that one. Media Center will play MP3, CDA, WAV and other music file formats. Open Windows Media Player from the Start menu if you receive a codec error while trying to play either audio or video files. If you open the file in Media Player, the codec will download automatically. You should then be able to play the file in Media Center. Troubleshoot your firewall settings if a Media Center extender doesn't work. You'll have a problem using an extender if Windows Firewall blocks it. Go to "Control Panel" from the Start menu and double-click on "Windows Firewall." Click on "Allow a program or feature through Windows Firewall." Click to check "Media Center Extenders." Click on "Apply." Check external speaker cables to make sure they're connected if you can't hear any sound. Check the computer's volume settings by clicking on the "VOL+" icon at the bottom right corner of the main Media Center screen to make sure the volume is not turned off or down too low. You may need to reconfigure your speakers if you're having volume or sound issues. Scroll down to "Tasks" in the Media Center home screen and select "Settings." Click on "General" and select "Windows Media Center Setup." Click on "Set Up Your Speakers." Follow the on-screen prompts to reconfigure your speakers.

gateway zx4300 black screen fixi think i might have found a fix, if you know how to fix the xbox with the fan trick this one will sound close to the same.if when you turn the computer an you get nothing not one bit of color or brightness from the screen this is your fix, well it worked for me.i am not responsible for any more damage you might encounter, this does require disassembly 1. take the computer apart until you have the fan and heat sink in front of you.2. remove fan and heat sink from mother board.3. (at own risk) with computer open an heat sink off plug in the power cord and turn the computer on.4. leave computer on for 8 to 10 mins.5. turn computer off after 10 mins remove power cord and re install heat sink and fan.6. hold pwr button down for 15 sec.7. plug computer back in and you should now have your screen back.this method worked for me i am using the computer with the bad screen to type this up an has been restarted a couple times an is still working fine! hope this works for you!!

Have you considered doing a complete recovery of your operational system, I'am suggesting this because of the fact you have to many program conflicts due to device drivers that are not working properly.

new graphics card

I wonder if this will be a similar process? https://www.youtube.com/watch?v=KniOtXr2AQw

you now have a brick http://www.howtogeek.com/126665/htg-explains-what-does-bricking-a-device-mean/ http://www.howtogeek.com/196916/how-to-check-your-bios-version-and-update-it/ read the bit about being very careful

ask the vendor

Grab both sides of the cover and slide it back. the cover has metal tabs that go into slots in the case. Pull up and off once you have moved the cover back.

Change the fan.

So it boots into your OS? Would be worth a reinstall of your OS and go from there.

The hard drive or some other critical component may be failing, or just the OS or hard drive corrupted. If you have files that you do not want to lose, you could try this... Pull the hard drive out, and use a "USB Hard Drive Adapter" (available fairly cheap online) to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive. Then, you could try to do a Factory Restore on the computer, and if that works, copy your personal files back to your newly restored computer.

By :"touch portal" I assume you mean either the touch screen. I'm not sure if there is an easy way to do this, but one method which should work is to disable the software used to run the touch screen. One way to do this is to go to device manager, find the touchscreen driver, right mouse button click on it and say "disable." That should turn it off. There are probably other ways, but I don't know of them.

1. I would try unplugging it and plugging it back in. 2. Check that the power point is working correctly 3. After doing number 1 and it still doesn't wake up hold in the power button for 5, 10 or 15 seconds. See which one work for you. Get back to me if you're still struggling.

So you replaced the motherboard. Well the systems are like laptops so you need to check LCD cable inverter and the LCD screen. eres one that had a motherboard problem but the screen seems ok.GATEWAY ZX4300 01E ALL IN ONE AS IS FOR PARTS <<< i buy part as is when it system don't power up because its not screen related. or pay seperate Gateway All in One ZX4300 41 Inverter Board Gateway All in One ZX4300 41 Inverter Board Cable DD0EL2IV000 Gateway All in One ZX4300 LCD Video Cable DDEL2CLC000 check if the system is compatible.

As in the tray won't open when the button is pressed?

Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard. If this does not fix the problem it might be a registry problem "you only need to do the following" if you cant see your disk drive in windows explorer Close all open programs Click on Start, Run, and typeregedit and press Enter Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. Upper Filters Lower Filters Upper Filters.bak Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete After deleting the keys, close the registry editor Reboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.