Fitbit Recent Questions, Troubleshooting Help & Support

you wear it on your wrist after you charge it up via the usb charger. You download fitbit app on your phone and then add fit bit to phone . I am not sure how it works I am guessing it has a motion detector in it and each step causes a vibration it detects. It must have some sort of a pulse sensor as it also knows when you are a sleep . you need to set up an account using an email address with fitbit via the app. there is also a windows app but you need the fit bit dongle that comes in the box it came with plugged into the usb port of p.c. even thoug pc has bluetooth it does not seem to work with the p.c application unless the dongle is used with it.

If it is the wrong time zone or exactly one hour off, check your Fitbit account address to make sure it is correct. Also, see if there is a check box somewhere about whether where you live observes Daylight Saving Time.

it's broken ,most of these toys go bad fast, for sure jogging or running, beats it to deathh(sic).clean the contacts on it ?change the battery out.?>I say buy a new one, start over.

If your device won't sync, try these steps:

• Force quit the Fitbit app. ...
• Go to Settings > Bluetooth and turn Bluetooth off and back on.
• Open the Fitbit app.
• If your Fitbit device didn't sync, restart your iPhone or iPad. ...
• Open the Fitbit app.
• If your Fitbit device didn't sync, restart it.

If you aren't wearing it, it can't track you. How would it know what you are doing?

https://staticcs.fitbit.com/content/assets/help/manuals/manual_flex_en_US.pdf Here's the manual.

you must be 13 years or older.

should re-sync to p.c time when you connect it to a p.c https://help.fitbit.com/articles/en_US/Help_article/1176

https://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker pick charge hr to see instructions on this model

Hope you get th inffo from manual Dowload it from here http://help.fitbit.com/resource/manual_zip_en_US

Linda, try a different usb port and a different cable, if this does not work may need new battery. press the helpful button.

To factory reset your tracker: 1.Attach the charging cable to your tracker and plug the other end into a USB port. 2.Press and hold the button for approximately two seconds and without letting go of the button: 3.Remove the charging cable from your tracker. 4.Wait about seven to nine more seconds after removing the charging cable. 5.Let go of the button and hold it down again. 6.After "ALT" and a white screen flash, let go of the button and hold it down again. 7.After you feel a vibration, let go of the button and hold it down again. After you see "ERROR," let go of the button and hold it down again. After you see "ERASE," let go of the button. The tracker will turn off. 8.To turn your tracker back on, press the button or attach the charging cable (make sure to plug in the other end of the cable). If the time on your tracker reads 0:00, the reset was successful. 9.Next you'll tell your Fitbit account that you're setting up a new tracker. 10.If you use the Fitbit app, tap or click the Account icon (User-added image) and choose Set Up a Device. 11.Follow the instructions to replace your tracker.