D-Link DCS - Recent Questions, Troubleshooting & Support

check whether they are using automatic IP addressing . it may be they are using the same IP in static mode so that one won't connect.

D-Link DCS-G900... | Answered on Oct 29, 2018

Please follow this process for IP Address:-

D-Link Dcs-3110... | Answered on Feb 08, 2018


I have a pretty good knowledge of these cameras as I have 5 around my house.....

IP address resets are likely caused by the default address being loaded ( and the box is not checked to reset the IP on reboot. You have two options.....

Using IP surveillence, open the camera settings. You will be prompted that the recording will stop, just press OK. Once you get to the settings window, you should see your list of cameras and the config screen for the one that is highlighted. Pick the camera you want to change the setting for and go to the tab where you can assign the IP address and gateway. Type in the IP address you want it to use. Uncheck the box that says 'reset IP on reboot'. That box is at the top. Hit apply. Once you do that, cycle the power on the unit leaving it off for at least 10 seconds. When the camera reboots, type in the new IP and you should be able to view it. (sometimes the camera will default on that IP if your router is using and DHCP for computers that has that IP in it's range of assignments of IPs. Telling the camera which one to use and telling it to not reset on reboot will make the new IP stay in the camera.)

Your second option is to use the Installation Wizard or IE, find the camera either by typing in the IP for the camera in IE with the http:// or linking to the device with the installation wizard. If you follow the same procedure of assigning the IP and unchecking the box on reboot like described earlier, this should cure your problem. You do NOT want the IP resetting on reboot unless the camera will not link to your home router (likely causes for this is the IP range the router uses, say like most belkin or linksys routers use, does not cover the IP range of the camera in it's DHCP server.

What I found best was to buy a junk router, set it's DHCP IP range to cover, set the camera, save it, kill the cameras power, connect it to the router you plan to use, then start the camera back up. Make sure whatever IP address you use on the camera is one covered by the DHCP server list on the router. ie: camera is set to and the router assigns IPs from through192.168.2.254. If your router only assigns IPS from through and the IP on the camera is, you won't be able to connect to it.

Hope this helps

D-Link DCS-3220... | Answered on Dec 12, 2017

There are several possible answers, but you need to supply more information. You did not say how you get to the Internet, which company, cable, DSL, or satellite? Most satellite companies will not allow cameras to be seen outside the network.

D-Link DCS-5300... | Answered on Oct 02, 2017


Go to this site and download the drivers
Uninstall old drivers and install new ones

D-Link DCS-5220... | Answered on Jan 09, 2017

Access the manufacturer's web-site:


and pick the device-driver.

D-Link DCS-950... | Answered on Jul 23, 2015

Can you view the stream in IE or IP surveillence or is it that you hit the camera in IE, the sign in box shows up (cause you put in a pasword), you put in the password, and it cannot connect and says retry.

Possible problems.....

The IP you are typing in is really not the IP of the camera (comes from the box being checked that says 'reset the IP on reboot') Use the installation Wizard to find the camera and it's IP.
Your firewall is blocking the stream. Try disabling it and reconnecting.
Your cameras IP is not in the range of the DHCP server of the router it's connected to. Review your router's DHCP list to see if the camera IP is in that range.
The password on the camera is corrupt. You will need to hard reset the camera and reset it back up from scratch to connect.

Worst comes to worse, you can always just hard reset the camera and start over.

D-Link DCS-3220... | Answered on Feb 25, 2015

read this on how to fix, find user setup guide

D-Link DCS-930L... | Answered on Sep 13, 2014

this might help...

D-Link DCS-6620G... | Answered on Sep 12, 2014

Welcome to Fixya

Try to uinstall and reinstall the software. Ping the camera if you are getting a reply. Reset the camera by pressing the small hole on the side. If everything is already done then same thing occur then you have a defective camera.

Thank you for using Fixya!

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

D-Link DCS-5220... | Answered on Jul 18, 2014


the driver will be at dlinks website, look for webcams and look for your model.

Thanks and good luck.

D-Link DCS-1110... | Answered on Jul 14, 2014

Go to dlink.com. Select IP cameras. At the top is a search using Product Quick Find. Find the 900w and click on it.Select Support Resources. All the firmware and software is there.

D-Link DCS-900W... | Answered on Jun 25, 2014


D-Link DCS-5300G... | Answered on Jun 25, 2014

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