Canon Office Equipment & Supplies - Page 7 - Recent Questions, Troubleshooting & Support

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COL INK VOLUME UNKNOWN MESSAGE

Something that worked for me, I opened the Conon MX310. took out both cartridges, and for 10 seconds I held the Reset. put the cartridges back in, closed the lid, and again, for another 10 seconds held the reset. SLOW seconds. this reset, ink levels recognised,, and it's working as it should be.

Regards

Shane (AKA Reef_Lex)
5/16/2023 5:09:34 PM • Canon PIXMA... • Answered on May 16, 2023
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Ip90 printer does not print blac on a test after

Sounds like the printhead is plugged on the black side. A new printhead is #qy6-0052-000 around $40.00. That model also needs a firmware update to help it clean the printhead better.
5/6/2023 5:56:59 PM • Canon PIXMA iP90... • Answered on May 06, 2023
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Canon imageRUNNER IR 2420 all-in-one. How l can fix canon 2420 Error **e000007-0000

Question edited for full make and model details.

Error Codes > Canon > iR2420 > Code E007-0000

PrintCopy .info https://printcopy.info > model=iR2420 Code: E007-0000; Description: Fixing film sensor failure. The fixing film sensor is faulty. Remedy: - Check the connector of the fixing film sensor.
5/5/2023 8:03:34 PM • Canon Office... • Answered on May 05, 2023
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Canon P23-dh-v displaying "E" when I move the On/Off switch to PRT and cannot get the feed button to work

There was a posting on Fixya 10 years ago about this very situation. Rather than repeat Luke E's answer, I offer the following link: https://www.fixya.com/support/t11685564-e_screen_canon_p23_dh_v The next answer on that page will direct you to another site where the suggestion is to press the reset button on the back of the calculator. Good luck.
4/29/2023 9:43:10 PM • Canon Office... • Answered on Apr 29, 2023
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Cannon ir 3530 all error

Code Error name/description

E000 fixing overheating

E001 fixing assembly overheating

E002 fixing assembly low temperature

E003 post-standby fixing low temperature

E007 fixing film rotation error

E010 main motor rotation error

E014 fixing motor rotation error

E019 waste toner case full, waste toner case full sensor error

E020 toner clogging between sub hopper and developing assembly

E024 developing assembly connector disconnection

E025 hopper motor, bottle motor error

E032 NE controller counter error

E064 power supply voltage error (high-voltage)

E100 BD interval error

E110 scanner motor error

E191 communication error for high voltage power supply

E202 CIS home position detection error

E225 CIS light intensity error

E227 reader unit power supply error

E248 backup memory error

E261 zero-cross signal error

E315 image data error
E400 feeder communication error

4/10/2023 8:28:59 AM • Canon... • Answered on Apr 10, 2023
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Error code E000002-0000

Hi,
dispite the error, you should be able to enter the service mode.
Procedure for service mode is:
- press * ( additional functions - user mode )
- press 2
- press 8
- press * ( additional functions - user mode )

Then choose COPIER, then under FUNCTION screen is CLEAR.

But you only can try to clear the error like E000, E001, E002 and E003.

Wich error code is apearing on display?

Here is some examples of error code:
E000 Heater temperature fault
(fails to increase)
E001 Overheating detection error
E002 Heater temperature error (fails to reach
specific level; inadequate increase)
E003 Heater temperature error (abnormal
drop; low-temperature detection)
E007 Fixing film rotation error
E010 Main motor rotation error
E014 Fixing motor rotation error
E019 Waste toner case full, sensor error
E032 DA unit communication error
E051 Horizontal registration HP
detention error
E064 Power supply voltage error
(high-voltage error)
E100 Laser BD error
E110 Polygon motor rotation error
E202 No. 1 mirror base HP detecting error
E204 ADF image leading edge signal
detection fault (absent)
E220 Lamp ON error
E225 Standard white plate/edge white
plate read error
E240 Mcon-Dcon communication error
E243 Mcon-control panel
communication error
E248 Backup (EEPROM) error
E261 Zero-cross signal error
E302 Shading error
E315 Image data processing error
E601 Image transfer error
E602 Hard disk error
E604 Image memory fault
E605 Image memory battery fault
E606 HDD error
E674 Fax board error
E677 PDL board mounting error
E710 IPC initialization error (Rcon)
E711 IPC register error (ctrl)
E712 Communication error (with ADF)
E713 Communication error (with sorter
finisher)
E716 Communication error (with pedestal)
E717 Communication error (with ASSIST)
E719 Card reader, coin vendor
communication error
E732 Reader communication error
E733 Printer communication error
E737 SDRAM error
E740 Ethernet board error
E741 PCI bus error
E742 RIP1 board error
E743 Mcon-Rcon communication error
(Rcon detection)
E744 Language error
E746 Resolution conversion board error
E803 MPWS power supply voltage error
(low voltage error)
E805 Fan rotation error
E901 Pedestal main motor rotation error
[ADF]
E420 Back-up data read error
E421 Back-up data write error
E422 IPC error
[Saddle Finisher-G1]
E501 Communication error (Punch unit)
E505 Back-up RAM
E510 Feed motor
E514 Delivery motor
E530 Width plate shift motor
E531 Stapler motor
E532 Stapler slide motor
E537 Alignment motor
E540 Tray ascent/descent motor
E577 Paddle motor
E590 Puncher motor
E592 Puncher sensor error
E593 Puncher shift motor
E5F1 Saddle folder motor
[Finisher-J1]
E500 Communication error
E514 Stack handling motor
E530 Rear alignment motor
E531 Stapler motor
E537 Front alignment motor
E577 Delivery motor
E580 Delivery tray ascent/descent motor
E585 Stack handling error

If nothing of these helps, send more specific description of problem.

Hope it helps

4/10/2023 8:23:55 AM • Canon... • Answered on Apr 10, 2023
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CANON imageFORMULA DR-X10C II ERROR "E038"

The Service Manual only mentions the Platen Motors, but follow the connections back to the control board and clean them with switch cleaner. Also look for any sensors that use the platen motors for functional logic decisions.

Canon imageFORMULA DR-X10C Service Manual page 164

ManualsLib https://www.manualslib.com > ... > Service manual View and Download Canon ImageFORMULA DR-X10C service manual online. ... E038. Platen motor. E040. Control PCB Sub-CPU communication failure. ..
4/4/2023 4:45:14 PM • Canon Office... • Answered on Apr 04, 2023
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Canon HS-1200TS Compact Desktop Calculator. It stopped working.

Question edited for a lot more clarity. Question moved from Canon Camera to correct one. Replace the internal battery https://www.google.com/search?q=canon+hs-1200ts+change+battery ..
4/1/2023 11:00:02 PM • Canon HS-1200TS... • Answered on Apr 01, 2023
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I have error E000880-0003 in Canon C52351i ?

3/28/2023 5:33:16 PM • Canon Office... • Answered on Mar 28, 2023
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All of a sudden my printer puts out a blank page when sending a Printshop Deluxe 3.0 document to print. I'm running Windows 10 and printer is a Canon TS6120.

The most likely reason is that the default paper size on PrintShop is set to the wrong size or page orientation..
3/27/2023 3:21:17 PM • Canon Office... • Answered on Mar 27, 2023
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Canon MP18DII has an E in lower left corner and freezes up until I hit CE/C

There is no a/c button just c/ce and the wheel is not turning at all?
3/23/2023 10:44:04 PM • Canon MP18D II... • Answered on Mar 23, 2023
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What is error code meaning E000021-0400 on canon C5240A

The error code E000021-0400 on a Canon C5240A typically indicates a problem with the fixing assembly temperature sensor. The fixing assembly is the part of the printer that fuses toner onto the paper, and it relies on a temperature sensor to ensure that the temperature is maintained within a certain range.

The specific error code E000021-0400 usually indicates that the temperature sensor has detected a problem with the temperature reading. This could be caused by a malfunctioning sensor, a problem with the wiring, or a problem with the fixing assembly itself.

To resolve this issue, you may need to replace the temperature sensor or the entire fixing assembly. However, before doing so, you can try resetting the printer by turning it off and on again. If the error persists, you may need to contact a qualified technician for assistance.
3/22/2023 9:09:29 PM • Canon Office... • Answered on Mar 22, 2023
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My canon ir 3300 print install all windows butPrinting font change

There could be several reasons why the font in your printed document is different than the font you selected in your Word document. Here are a few things you can check:
  1. Printer Driver Settings: Make sure that the printer driver settings are set to print the document with the font you want. Check the printer driver settings to see if there is an option to "Use TrueType Fonts" or "Download Fonts". Enabling these options can help ensure that the printer is using the correct fonts.
  2. Font Embedding: If you are using a custom font, make sure that it is embedded in the Word document. To check this, open the Word document, click on "File" > "Options" > "Save" and make sure that the "Embed fonts in the file" option is selected.
  3. Font Compatibility: Some fonts are not compatible with all printers. Make sure that the font you are using is compatible with your printer. You can check your printer's user manual or manufacturer's website for more information on compatible fonts.
  4. Printer Firmware: Check if there is a firmware update available for your printer. Updating the printer firmware can help resolve compatibility issues and improve print quality.
If none of these solutions work, you may want to consider contacting Canon's technical support team for further assistance. They can provide additional troubleshooting steps or help you identify any hardware issues that may be affecting the print quality.
3/21/2023 12:09:26 PM • Canon Office... • Answered on Mar 21, 2023
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My copier canon imageRunner c5250i given message that remove paper from output tray but there is no paper. I need your help please

There's a plastic flag that goes through an optical gate and tells the printer that the output tray is full. The flag is stuck, broken or missing, or the optical sensor is dirty. Search for the flag at the level where the paper would be if the tray is full.
3/16/2023 5:40:52 AM • Canon Office... • Answered on Mar 16, 2023
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