Canon DR - Answered Questions & Fixed Issues

It is because there is another instance of CapturePerfect process running. You might have "X"ed it previously, but it did not terminate. To solve this, open up Windows Task Manger and kill "Cappe.exe" in the process tab. When you restart CapturePerfect, the error should go away.

Canon DR-2010C... | Answered on Jul 17, 2019 | 5,213 views

This error can be caused by a mechanical problem during the return of the shade. After many attempts, problem was fixed cutting both springs from pressure roll behind reading unit. The amount of spring removed changed from machine to machine. I cut 1 quarter of turn from spring and test the scanner. Procedure was repeated until problem was fixed. In worst scenario 2 turns were cutted. Be aware that cutting these springs will affect the scanned image quality.

Canon DR-5010C... | Answered on Jun 13, 2018 | 610 views

You need to buy a new scanner.

Canon DR2020U... | Answered on Jun 08, 2017 | 81 views

ring pepsi direct on the phone but I doubt it as it is a popular drink

Canon DR Office... | Answered on Apr 27, 2016 | 65 views

Change the scan resolution to 200 dots per inch (200 dpi). If 300 it tajes a few seconds. If 1200 dpi, it may take really long.

Canon DR-9080C... | Answered on Jan 24, 2016 | 186 views

Nothing about this error code in your manual. Call a service centre.

Canon dr-x10c | Answered on Oct 11, 2017 | 598 views

Check the inadequate Cable harness (normally purple loom) under the metal lifter . You will need to remove the plastic entry tray to see the metal lifter mechanism which is quite difficult.

Canon DR-9080C... | Answered on Jun 10, 2015 | 267 views

Hi Marc,
***Make sure that you plugged the cable that comes from the camera detect PCB (sensor) into the document board assy (metal part under the plastic tray).*** You said you checked all the connections, but I would recheck them, and trace them all the way through the metal lift mechanism...the cabling has junctions that run through the metal box all the way across to the right side of the machine and plug into the 10Sub PCB. You will have to remove the metal lift mechanism and unplug to cables from the 10Sub PCB. You will also have to separate the upper and lower parts of the metal box. You might as well clean the metal box out, check the plastic gears, make sure the motor is plugged in, and regrease the plastic gears if they look like they need it. Check the wiring for crimps or breaks too. When you reassemble the box, make sure that the black "U" shaped photo interrupter doesn't get knocked out of place. If everything still looks ok, I would replace the sensor and retest. The buzzing noise from the lift tray may or may not be related. There is a stepping motor in the lift tray assy that could have a problem. Order them both, they are pretty cheap.

Hope that helps...let me know

Canon DR-9080C... | Answered on Feb 14, 2015 | 200 views

It sounds like you diagnosed it.
The tray "paper detect sensor" thinks it has paper in it, and if it doesn't have paper in it...there's a problem with the sensor.
Take the tray off and inspect the sensor. Blow out around the sensor and it's PCB and make sure it is not out of position. Check the sensor lens for anything blocking it, and retest. If it still shows always on, then replace the sensor. Press the "count only" button to illuminate it, and press the "start" button. If the scanner works properly (tray lifts, pulls paper through the scanner, and counts it)...well then you have software or connectivity issue.

Hope that helps,
Scan-R-Store Scan Store provides service and maintenance contracts on all Canon Fujitsu...

Canon DR Office... | Answered on Jan 24, 2015 | 499 views

You probably need to set the user settings to "long doc" mode.

1) When the machine is in the standby state,
press the NEW FILE key and Count Only key
simultaneously. During the user mode, the
LEDs of the NEW FILE key and Count Only
key illuminate and the address (U01-U10)
and data (the last digit) appear on the
counter display.
2) When changing the address, use the NEW
FILE key. Each time NEW FILE is pressed,
the address changes, cycling from U01 to
3) When changing the data, use the Count Only
key. Each time Count Only is pressed, the
data changes.
4) Pressing the Stop key exits the user mode.

Long document mode =U10; 0=normal and 1=long document mode.

Happy Scanning!

Scan Store provides service and maintenance contracts on all Canon Fujitsu...

Canon DR-9080C... | Answered on Jan 24, 2015 | 250 views

P007 indicates that a document has jammed before exiting the registration post sensor. Make sure the path is clear and no staples are stuck in the rollers. I like to use a microfiber cloth, with a small amount of 50/50 alcohol on it, to wipe down the entire feed path; top and bottom. The microfiber cloth will grab staples that may be wedged between the rollers/roller openings. Beyond that, it could be a timing issue from a bad/loose drive belt. Actually, there are quite a few things that could cause a paper jam before exiting the post registration sensor. Wipe it down and let me know.


Canon DR Office... | Answered on Jan 24, 2015 | 1,048 views

It's not really an issue with the scanner. The scanner will pick up the image and convert it to whatever you want, but your backend software is what you'll need to mess with for this. Any form recognition software will work (Form Storm, ABBYY FormReader, etc.)

Canon DR-7580 | Answered on Jan 18, 2015 | 209 views

You will need to purchase the CD "Canon Barcode Module III" and install it on your computer: Mfg. Part: 1922B001
Then you can select it in Canon's document scanning software/Capture Perfect.


Canon DR-7580 | Answered on Jan 18, 2015 | 176 views

You need to run Qumatool to reset the counter

S. Mohan

Canon DR-7580 | Answered on Jan 18, 2015 | 828 views

It's usually a software conflict.
If you have multiple scanning programs, the one of them may have it locked. Especially if you have a scanning program that runs as a service.

Canon... | Answered on Jan 18, 2015 | 3,407 views

first off all change your cartage drum and after that you can chek it and post your question again dear

Canon... | Answered on Jan 18, 2015 | 281 views

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