Canon DR - Recent Questions, Troubleshooting & Support - Page 2

Check the inadequate Cable harness (normally purple loom) under the metal lifter . You will need to remove the plastic entry tray to see the metal lifter mechanism which is quite difficult.

E24 refers to abnormalities in Feed Motor. When the top cover is lifted, just under the pickup roler, you can locate the Feed roller. Use Qumatool to check if the motor is okay. S. Mohan

Canon 3020 is a scanner, not a copier. It can scan a document & store. If you print the image, you will get a 'photocopy'.
S. Mohan

Hi Marc, ***Make sure that you plugged the cable that comes from the camera detect PCB (sensor) into the document board assy (metal part under the plastic tray).*** You said you checked all the connections, but I would recheck them, and trace them all the way through the metal lift mechanism...the cabling has junctions that run through the metal box all the way across to the right side of the machine and plug into the 10Sub PCB. You will have to remove the metal lift mechanism and unplug to cables from the 10Sub PCB. You will also have to separate the upper and lower parts of the metal box. You might as well clean the metal box out, check the plastic gears, make sure the motor is plugged in, and regrease the plastic gears if they look like they need it. Check the wiring for crimps or breaks too. When you reassemble the box, make sure that the black "U" shaped photo interrupter doesn't get knocked out of place. If everything still looks ok, I would replace the sensor and retest. The buzzing noise from the lift tray may or may not be related. There is a stepping motor in the lift tray assy that could have a problem. Order them both, they are pretty cheap. Hope that helps...let me know

Under QUMA tools software run a 'REGISTRATION' with clean white sheets.
S. Mohan, Chennai

It sounds like you diagnosed it. The tray "paper detect sensor" thinks it has paper in it, and if it doesn't have paper in it...there's a problem with the sensor. Take the tray off and inspect the sensor. Blow out around the sensor and it's PCB and make sure it is not out of position. Check the sensor lens for anything blocking it, and retest. If it still shows always on, then replace the sensor. Press the "count only" button to illuminate it, and press the "start" button. If the scanner works properly (tray lifts, pulls paper through the scanner, and counts it)...well then you have software or connectivity issue. Hope that helps, Scan-R-Store Scan Store provides service and maintenance contracts on all Canon Fujitsu...

You probably need to set the user settings to "long doc" mode. 1) When the machine is in the standby state, press the NEW FILE key and Count Only key simultaneously. During the user mode, the LEDs of the NEW FILE key and Count Only key illuminate and the address (U01-U10) and data (the last digit) appear on the counter display. 2) When changing the address, use the NEW FILE key. Each time NEW FILE is pressed, the address changes, cycling from U01 to U10. 3) When changing the data, use the Count Only key. Each time Count Only is pressed, the data changes. 4) Pressing the Stop key exits the user mode. Long document mode =U10; 0=normal and 1=long document mode. Happy Scanning! Scan-R-Store Scan Store provides service and maintenance contracts on all Canon Fujitsu...

P007 indicates that a document has jammed before exiting the registration post sensor. Make sure the path is clear and no staples are stuck in the rollers. I like to use a microfiber cloth, with a small amount of 50/50 alcohol on it, to wipe down the entire feed path; top and bottom. The microfiber cloth will grab staples that may be wedged between the rollers/roller openings. Beyond that, it could be a timing issue from a bad/loose drive belt. Actually, there are quite a few things that could cause a paper jam before exiting the post registration sensor. Wipe it down and let me know. Scan-R-Store

any scanner has mirror ...may mirror has scratch or dirt some where ...try to replace the mirror.

hi, this site could be of help http://support-in.canon-asia.com/?business

It's not really an issue with the scanner. The scanner will pick up the image and convert it to whatever you want, but your backend software is what you'll need to mess with for this. Any form recognition software will work (Form Storm, ABBYY FormReader, etc.)

You will need to purchase the CD "Canon Barcode Module III" and install it on your computer: Mfg. Part: 1922B001 Then you can select it in Canon's document scanning software/Capture Perfect. Scan-R-Store

You need to run Qumatool to reset the counter S. Mohan

It's usually a software conflict. If you have multiple scanning programs, the one of them may have it locked. Especially if you have a scanning program that runs as a service.

first off all change your cartage drum and after that you can chek it and post your question again dear

Your hard disk must be almost full. Direct the scanning software to send data to a hard Disk location where you have enough space.
S. Mohan, India

Try cleaning the staple detection sensors in the machine. Most of the time if you blow air gently into the machine to clear dust from the sensors.

Try turning off the Staple detection option in the settings.