Cannon Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

If windows based, check and reload the driver. If Mac based use AirPrint for newer OSX

Cannon Office... | Answered 3 days ago

Is density even? Maybe the laser unit is dirty

Cannon Office... | Answered on Dec 08, 2019

Quoting from link above:

  • Code: E197-0001
  • Description:Error in communication of laser driver PCB
    Communication error with IMG1L. (Serial communication ENG)
  • Remedy:- Check routing (wiring) - Replace the laser unit - Replace DC controller PCBP"
Service manuals for sale:

Cannon Office... | Answered on Nov 19, 2019

That is a temperature protection error . Please specify the model of your copier so we can help you out

Cannon Office... | Answered on Sep 30, 2019

Go onto the canon website and download the latest drivers from there

Cannon Office... | Answered on Sep 14, 2019

Try this simple fix of error code 5100

Cannon Office... | Answered on Sep 12, 2019

The printer error has occurred.
1.Turn off the machine and unplug the power cord from the power supply.
2.Plug the machine back in and turn the power on.(if you disconnect the power plug, all the faxes stored in the machine's memory are deleted).
If the above solution has not resolved your error, please contact your nearest service center.

Cannon Office... | Answered on Sep 09, 2019

you cant scan to email or file, direct scan with scan gear software.

Cannon Office... | Answered on Jul 18, 2019

hi, you must replace fixing assembly, but first you have to enter in service mode to clear the error.

Cannon Office... | Answered on Jul 18, 2019

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