Arris SURFboard - Recent Questions, Troubleshooting & Support - Page 3

You may have some needed firewall ports blocked on your router. Turn off the firewall temporally and see if your able to connect. Your company IT folks should be able to tell you what ports they need open.

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Try logging on to the Router and re-configuring/re-setting it.

Is your other computer also using win 7? Bet you that it is not. You have a driver issue. Try google to see if you can get a driver for your baby.

You can always do the 30-30-30 reset as follows:

1. When router is powered on, press the reset button and hold for 30 seconds. (Use a paper clip or something sharp)
2. While holding the reset button pressed, unplug the power of the router and hold the reset button for 30 seconds
3. While still holding the reset button down, turn on the power to the unit again and hold for another 30 seconds.

This should allow for a full reset of the modem. Once that's done, connect your computer to it with an Ethernet cable to access it's WebUI using the Default Gateway (192.168.100.1), or connect to the WIFI using the default SSID and Password that are usually written on the modem itself. I hope this works!

003 or 173 if that don't work do the code search button

imply configure it properly.....or may be this modem does not support your box....just chk its user manual...

try to config your new modem properly........or contact u r isp

if its working proprly with xp computer then i am 100% sure that this modem does not support vist... Try to contact manufacturer ......or look for user manual... one more thing try to update your Ethernet driver......may solve it... happy to help