...to repare it. Since you say the the stem needed to be replace, it may have bee possible for moisture or contaminants to get in and damage movement. This they should have checked. Good ...
...not come back without taking apart the watch. Unfortunately there is no way to remove condensation moisture without taking watch apart. Any decent watch repair shop will do it for
How to get moisture out of a watch Still works, but has moisture on inside of glass. I put a lighter to it and it goes away for awhile, but comes back. Can I put it in a toaster oven for a few minutes
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