I've cleaned the glass and still have a black line on the image

Print quality is good, b&w copy is good. When i make a color copy the machine makes blue lines or bink lines. This is a brand new c452.Scan to PC is ok, print its ok only copy. Lines are vertical.

Cartridge(s) may be putting out too much toner or scratched

Hi
First before you buy a new cartridge,try doing a 'printhead' cleaning on your machine.Sometimes the printheads need cleaning clogginl.

Problem Cause Solution Colored lines appear. The exposure glass or scanning glass is dirty. Clean them. See "Maintaining Your Machine", About this Machine . Copies appear dirty. Image density is too high. Adjust the image density settings. See "Adjusting Copy Image Density", Copy and Document Server Reference . Copies appear dirty. Auto Image Density is not selected. On the control panel, select [Auto Density]. The reverse side of an original image is copied. Image density is too high. Adjust the image density settings. See "Adjusting Copy Image Density", Copy and Document Server Reference . The reverse side of an original image is copied. Auto Image Density is not selected. On the control panel, select [Auto Density]. A shadow appears on copies if you use pasted originals. Image density is too high.

• Adjust the image density settings. See "Adjusting Copy Image Density", Copy and Document Server Reference .
• Change the orientation of the original.
• Put mending tape on the pasted part.

The same copy area is dirty whenever making copies. The exposure glass, scanning glass, or ADF is dirty. Clean them. See "Maintaining Your Machine", About This Machine . The same copy area is dirty whenever making copies.

• The original that has already been printed is scanned.
• Original Type is set to [Text / Photo], and an original with text and photographs that can hardly be distinguished from each other is loaded.

On the control panel, press [Generation Copy], and then begin copying. Copies are too light. Image density is too light. Adjust the image density settings. See "Adjusting Copy Image Density", Copy and Document Server Reference . Copies are too light. A light copy may result when you use damp or rough grain paper. Use recommended paper only and be sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types" and "Paper Storage", About This Machine . Parts of images are not copied. The original is not set correctly. Set originals correctly. See "Placing Originals", Copy and Document Server Reference . Parts of images are not copied. The correct paper size is not selected. Select the proper paper size. Parts of images are not copied. Even if you place originals in the ADF correctly, margin of a few millimeters on all four sides of the original might not be copied. Use "Create Margin" function to reduce the image of its original size.
For details about missing image area, see "Missing Image Area", Copy and Document Server Reference . images appear only partially. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. For details about the proper way to store it, see "Paper Storage", About This Machine . Black lines appear. The exposure glass or scanning glass is dirty. Clean them. See "Maintaining Your Machine", About This Machine . White lines appear. The exposure glass or scanning glass is dirty. Clean them. See "Maintaining Your Machine", About This Machine . White lines appear. The dustproof glass is dirty. Clean the dustproof glass. See "Cleaning the Dustproof Glass", About This Machine . Copies are blank. The original is not set correctly. When using the exposure glass, face the originals down. When using the ADF, face them up. A moir? pattern is produced on copies. Your original has a dot pattern image or many lines. Place the original on the exposure glass at a slight angle. Black spots appear on the copy of a photographic print. Because of high humidity, the photographic print has stuck to the exposure glass. Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency on the exposure glass, and then place the print on the OHP transparency.
• Place the print on the exposure glass, and then place two or three sheets of white paper on it. Leave the ADF open when copying.

White stripes appear on the OHP. Fragments of paper are stuck to the OHP. Use a dry cloth to wipe any paper fragments off the back of the OHP. The image on the back side of duplex copies has mottled blank patches or is smudged. Missing patches and smudges are caused by moisture leaking from the paper.

• Do not install the machine in areas that are susceptible to low temperatures.
• Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend. For details about the paper storage conditions we recommend, see "Paper Storage", About This Machine .
• Install the Optional anti-humidity heater. For details about the anti-humidity heater, contact your service representative.

When You Cannot Make Clear Copies

Clean the ADF glass. That's the skinny glass strip at the left of the flat bed glass. There is a speck of dirt on it. Line the black line up with the glass, to get a general idea of where to clean. Damp lint free cloth

are you getting black lined copies while you are trying to send a fax or black lined images are obtained at the receiving end. Is there any problems while copying from platen glass. if it's ok, then check if there is any thing on the stream reading glass (the small sized glass plate meant for ADF) & clean it.

If the black line appears when using document feeder only try cleaning the narrow strip of glass that is next to the main glass. If you get lines regardless of whether you're using the document feeder you may need a new drum (or you can try cleaning the drum).

It's possible that the black lines you're experiencing are an internal image adjustment issue with the scanner itself. If the scanner glass is otherwise clean, try going to the Canon DR2050/2080 utilities installed as part of the set up of your scanner and running the Adjustment Tool - it asks you to place the "adjustment paper" in the scanner. The term, "adjustment paper," appears to mean anything which has an image or text on it. Be sure you clean the scanner first before running this utility. It will have you put the "adjustment paper" through twice, and that in turn should remove the black lines in your scans, as long as there is no dust on the scanner glass. Office Depot sells cleaner sheets for laser and inkjet printers which also work on faxes and scanners and which will clean the glass for you.

Hi I am Vortash yes this is either a contaminated drum or Roller . it will need to be serviced and cleaned by an engineer .. it could be the heat roller also scorched .. Regards Vortash