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Master
1,098 Answers
- Posted on Jul 27, 2011
Re: Caller ID does not work when phone is locked...
Hi there.
Many people have their phones set up to automatically lock after a period of time or when they holster the phone to avoid having the buttons pressed on the keyboard. When the phone goes into lock mode, the caller ID will stop functioning correctly whenever you receive incoming calls
Here is the Fix.
Go to the Home screen (the area with all of your icons for your programs)
Next go to Options (normally looks like a wrench depending on your theme)
Go to Security (a.k.a Security Options)
Next go to General Settings
About half-way down on the screen, you should see the option entitled, "Content Protection", set it to Disabled (you can quickly change by pressing the letter "D" on your keyboard when Content Protection is highlighted).
Press the Back Button on the phone and select Save.
You can now press the End Button to quickly return to the Home screen (shortcut)
Let me know if you need further assistance.
Thank you for using Fixya!
My Blackberry 9700 v5.0.0.405 (platform 5.1.0.112 Does not have a General Setting selection under Security Options. This is what I have when I select Security Options:
Advanced Security Options
My Blackberry v5.0.0.0.405 (platform 5.110.112) Does not have a General Settings selection under Security Options. This is what I show under Security Options:
Security Options
- Advanced Security Options
- Encryption
- Information
- Security Wipe
Under Advanced Security Options I show :
- Certificate Servers
- Certificates
- Key Stores
- Memory Cleaning
- Software Tokens
- TLS
- VPN
- WTLS
Thank You, Thank You !!! No body else could help me with this, not even my own company. At this point my Blackberry works. I can receive caller ID when the unit is locked....
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