The reset to factory setting probably did not include the drivers for the network card
Open the Deivce management pannel and look for a Yellow ! To get there clic on start , run and in that text box type devmgmt.mscand clic OK
You should see in the Network section that you have yellow ! Right Clic on them and chose update driver. and follow the instructions
If this still doesn't work you will have to get (Download) the driver from the Toshiba siteSince you did not mentionne the model of toshiba laptop you have I can not go any further in detail
http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jspAnswer the questions on that page to get to the driver requiredThe answer on Driver Type should be "LAN" (for Local Area Network)Hope this help
You should end up on apage where you will be able to see the lan drivers for your model Clicking on that file will stard the download of a ZIP compress files Roght clic on the downloaded file and chose extract to and chose a location to extract them Once extracted, return to the device management pannel and redo the update drivers but this time specify the extracted folder to update your drivers, restart the computer
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