"terribly owful " is not a descripption we can really understand. You need to describe whether the probllem is with the bass or treble speaker... lows/highs... The only suggestion we can give is to open the unit. You will need a LONG phillips screwdriver and remove all the screws in wells around the edges from the back and then gently separate the shell. Inspect for loose wiring. You don
t mention if you are using this as bi-amped or not which we need to know. This unit has the soundguard protection of the tweeter which consists of an automotive type lamp and a polyfuse. I would open the unit and see if there is a problem with the connections or possiblly a socket problem with the lamp as that would disturb the tweeter level. If you are bi-ampong this, then verify that swapping the speakers the problem is the speaker and NOT the cable or amp... Also verify the switch on the back of the speaker is properly set.
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