There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?
I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)
If the lines have separate jacks, try switching line 1 and line 2. (Connect your Line 2 jack to the Line 1 input on the phone and vice versa.) If line 2 doesn't give a dial tone when connected to line 1, see the next set of tests. Otherwise, contact AT&T if the phone is under warranty. These phones are not meant to be user-serviced. Alternatively, plug in a different phone to the line 2 jack to test for dial tone.
Next move to another jack with line 2. Check if you have dial tone at that point. (If you do, you know the problem is at the first jack or the wiring to the jack.)
If there is no dial tone at the next jack or you do not have another jack for the line, find where your telephone service comes in. Open the service box and determine the type of connections in the box. If you are lucky, you will find RJ-11 jacks for the incoming service. Plug in your test phone and check for dial tone. If you have no dial tone or can't check the service, then contact your telephone company. They will test your line and fix it free if the probIem is outside.
If you have a dial tone, then it's an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.
You may want a professional to check the wires inside the walls. Your phone company will fix problems for a fee.
Damaged DSL filters on one line could be the cause. Similarly certain animals may have chewed on the specific wires somewhere in the line.
I hope this helps.
Cindy Wells
I'm sure this will help someone else, but it doesn't apply to my situation, since there is no problem with line2 in the house and it's a brand new phone.
I did not complete purchasing help. But I think this is a good thing to have. I will surely need your services in the future.
Thanks.
Trying different phone cables is also a good idea. If line 1 and line 2 share a jack, make sure to use a 4-wire RJ-11 cable. Otherwise any RJ-11 cable will work. A new telephone could have a factory defect on the circuitry or soldering for line 2. Similarly, mice will frequently chew partway through a wire in the last 24 hours before you noticed the problem and effect only one line (either inside or outside). I've found it always a good idea to check the phone lines at all points when there is no dial tone.
Good luck determining the cause of your telephone problem.
Cindy Wells
(who has lost one line of a two-line system due to DSL filter failures after a lightning strike and rodents outside chewing on the wires. We lost both lines when someone dug through the cable by the street or damaged the phone company equipment in their facility. With some of these failures, the phone indicated the phone line was connected but just didn't get a dial tone.)
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Hi there!
For you to send a fax with the Brother Fax 775 you can try these steps:
1. First make sure that you have a dial tone by lifting the handset or
just by pressing the hook button. Once you have verified you have a dial
tone press the hook button again to return to the main screen or hang up the
handset. LCD should display the date & time
If you don't have a
dial tone make sure that the telephone line cord is connected on the fax
machine's Line jack. If you don't have a dial tone still connect it to
another working outlet. If you don't have a dial tone still connect a
working telephone on the wall jack to see if you'll get a dial tone. If
you get a dial tone on the regular phone then problem is either with the line
cord or the fax machine.
2. Once you have the date & time on the LCD screen, Load the
document that you want to send on the automatic document feeder which is
directly above the LCD screen.
3. The LCD screen should change from the date/time to "Enter
Fax No. & Press Start" Once you got this screen dial the fax number
and then press Start.
Hope this helps. Rate if it works.
Thanks!
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