Hi and welcome to fixya!
First thing you do for this is shut down the machine by just pressing and holding the power button for about 5 seconds.
Then unplugged the charger and take out the battery.
Next is press and hold the power button again for 10 seconds, without the charger and battery this time.
Put the battery back in and the charger and turn on the machine
normally. This should solve the issue 95% of the time. If it does not,
time to contact the warranty support for Acer.
Hope this helps!
Takasashi
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