Does the Panasonic KXT 7731 2-line have a music/message on hold port on it's KSU?

In the settings menu there will probably be a menu for voicemail somewhere. There should be a number for connecting to the voicemail delivery service. If you are with O2 it is 901 in UK.

My 773x phone is attached to a TAW-848 Key Service Unit and it has a set of programming instructions. So does the TA series or the KXT series KSU's.

Ringing is programmed in those units.

Carl

Yes. It requires both pairs to be connected back to the KSU and you lose the XDP that isn't on the back of an analog phone. Also, you can't plug it into an XDP of an existing digital phone.

Carl
.

A Panasonic 7735 is a phone. It may have been delivered about the time the TA series KSU's were made, but the point is it's forward and backward compatible with ALL Panasonic KXT series systems.

So, which manual are you talking about?

It was either delivered with the purchase of your phone system, or the dealer "stole" it from you.

Manual to what? A 7731 is a Panasonic phone that connects to a Key Service Unit. If your KSU happens to be a TA-824 delivered in the U.S., it has a DISA card built in and the instructions are probably in the OM. There, you record a set of instructions that let the system answer and route the caller by digits dialed. If you're using a different KSU, then you may have the Auto Attendant on a Panasonic Voice Mail system do the messages and routing. That set of instructions will be in the Voice Mail installation guide.

Carl

You have to do 2 things: Make it ring and turn on Line Preference-Incoming Ringing line. The first is done from SYSTEM programming in programs 408/409/410 for DAY/NIGHT/LUNCH. The second is defaulted to Ringing so if the phone rings, it's supposed to work. If you've changed it, then from your idle phone you press PROGRAM and dial 22 STORE. (21 is no preference and 23 plus a number is a specific line).

Carl

115 is the port the voice mail is on. The prompt is "enter password then #". The password is your voice mail password from the extension you're calling from. If you are trying to get your messages from another phone, press #6 * and your extension. It will then ask you for your password to your voice mail.

There are FOUR system manuals and TWO manuals for the TVA or TVS voice mail system. None of them say 7731 on the face of them, so post back with you KSU and Voice mail models.

Carl

Panasonic hold music comes from an external source (if it's programmed properly) that connects to the EXT MUSIC port of the KSU. A 7730 phone is an analog device, most likely plugged into a TA series box in the back room. Depending on how it's mounted, the jacks are under the cover on the top or the right side of the box. There will be 11 modular jacks on the base cabinet (3 lines 8 exts) a page port and the music port (both 1/8" jacks).

Wherever that cable goes is your music source.

Carl

intercom 7o * #

My guess is that you have a KXT-624 or 824 system.Follow the instuctions here: http://www.onholdplus.com/products/7000series_connect1.html

Then, if you get lucky, when you go to any system phone and press "1" without picking up the handset, the music will play.

If it doesn't and you don't get MOH, you may have to do some programming in system program 111.

Carl