Question about Smart Pulse Livescribe pen

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The LCD screen does not show all of the pixels anymore, only some. It's getting worse.

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  • candiville Jul 19, 2011

    Hi Ezrahite, i am using a Dell Dimension 4600 Desktop. Dual core, 3Gig processor with 4 Gigs of Ram. My livescribe screen has workesd fine for the past 11 months until now.
    Francis V

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Hi,
We need to check if the issue that you have is a dead pixel or a stuck pixel. If it's a dead pixel (a black dot that doesn't respond to color changes), unfortunately, there is no way to fix it. If it is a "stuck pixel" normally a dot with a color but doesn't change correspondingly, this can be fixed via a software or some alternative methods.
You can download Pixel Doctor here: PixelDoctor download link
Its a .rar file so you need to extract it before you can use it. Pixel Doctor is a handy utility that will enable you to easily repair the stuck pixels on your LCD screen.
To fix a stuck pixel, select a color and the Start Single Test. If you see any dead pixel/s on your LCD screen, run the Start Therapy tests, I suggest you use Full Screen Method since you mentioned that you have a lot of it on your screen. Run it for about 10-15 minutes
Or you can also try these alternative ways of fixing stuck pixels on your LCD: Click Here
Hope this works for you.

Posted on Jul 19, 2011

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Hi,
Welcome to Fixya. I would like to know if your using a desktop or a laptop? Can you also please provide the make and the model of the computer so that we can check what seems to be the problem. Please provide the information needed to be able to provide a solution to fix it.
Thanks

Posted on Jul 18, 2011

  • Rofel Lantican
    Rofel Lantican Jul 19, 2011

    Hi - If the lcd wont show all the pixel the problem here is that the LCD of the livescribe you can the warranty and check the manufacturer if they can replace the lcd or replace the whole device. Thanks

  • J vanWalsum Jun 08, 2013

    They do not replace, nor provide a fix. I believe they "broke" the pen with a bad firmware update. I have 3 pens with LCD screens that stopped working completely all around the same time. Class action lawyer please.

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Posted on Jan 02, 2017

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