My attachments tool has no suction. I made sure I have selected tools and I cleaned the lint filter. There is definitely suction in the machine, but it does not come through the attachments hose.

If your ProHeat 2X machine is not suctioning properly, first check the motor duct gasket. To check this, first remove the tank and place your hand over the rubber square opening. If there is no suction there, please take your machine to a BISSELL Authorized Service Center for inspection. If your machine does have suction at the duct, continue to check the following:
- Ensure the Ready Tools Dial is set to the appropriate setting (Floor Cleaning or Hose Attachments).
- Remove the tank from the machine and ensure the tank lid is attached properly. The front window must first hook onto the lip of the bottom of the tank and then drape over the tank. Latch the bottom tank to the top tank lid. THIS LID CANNOT BE ATTACHED PROPERLY IF THE TANK IS NOT REMOVED FROM THE MACHINE.
- Make sure the Water Tank is not full on the outside of the bladder. If it is, empty the tank.
- Ensure the hose is firmly attached to the back of the machine. If not, re-insert as necessary by twisting into place.
- The machine must be in an upright, locked position and set to the Hose Attachment setting. If the handle is slightly tilted back while using, it will create a small gap at the suction inlet (where handle meets gasket, above the Bottom Tank) which will cause little or no suction.
- Check the red Tank Lint Screen for debris. If the Lint Screen is dirty, the unit will have poor suction. Clean the Lint Screen if necessary.
- If the float flap door in the tank lid is activating prematurely when you turn the machine on, this flap door should be replaced.
- Check the Tank Lid and Tank for damage.

If you continue to experience low suction, please take your machine to a BISSELL Authorized Service Center. The warranty on your machine is one year. To locate your nearest BISSELL Authorized Service Center, click here.
To contact Consumer Services by phone, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.

First check the motor duct gasket. The motor duct gasket is visible once the tank is removed. It is located underneath the handle on the top of the base of the machine. It has a black rubber coating around it. If there is no suction there please let us know. If your machine does have suction at the duct, continue to check the following:

- Ensure the Ready Tools Dial is set to the appropriate setting (Floor Cleaning or Hose Attachments).
- Remove the tank from the machine and ensure the tank lid is attached properly. The front window must first hook onto the lip of the bottom of the tank and then drape over the tank. Latch the bottom tank to the top tank lid. THIS LID CANNOT BE ATTACHED PROPERLY IF THE TANK IS NOT REMOVED FROM THE MACHINE.
- Make sure the Water Tank is not full on the outside of the bladder. If it is, empty the tank.
- Ensure the hose is firmly attached to the back of the machine. If not, re-insert as necessary by twisting into place.
- The machine must be in an upright, locked position and set to the Hose Attachment setting. If the handle is slightly tilted back while using, it will create a small gap at the suction inlet (where handle meets gasket, above the Bottom Tank) which will cause little or no suction.
- Check the red Tank Lint Screen for debris. If the Lint Screen is dirty, the unit will have poor suction. Clean the Lint Screen if necessary.
- If the float flap door in the tank lid is activating prematurely when you turn the machine on, this flap door should be replaced. This tank may need to be emptied.
- Check the Tank Lid and Tank for damage.

First check the motor duct gasket. The motor duct gasket is visible once the tank is removed. It is located underneath the handle on the top of the base of the machine. It has a black rubber coating around it. If there is no suction there please let us know. If your machine does have suction at the duct, continue to check the following:

- Ensure the Ready Tools Dial is set to the appropriate setting (Floor Cleaning or Hose Attachments).
- Remove the tank from the machine and ensure the tank lid is attached properly. The front window must first hook onto the lip of the bottom of the tank and then drape over the tank. Latch the bottom tank to the top tank lid. THIS LID CANNOT BE ATTACHED PROPERLY IF THE TANK IS NOT REMOVED FROM THE MACHINE.
- Make sure the Water Tank is not full on the outside of the bladder. If it is, empty the tank.
- Ensure the hose is firmly attached to the back of the machine. If not, re-insert as necessary by twisting into place.
- The machine must be in an upright, locked position and set to the Hose Attachment setting. If the handle is slightly tilted back while using, it will create a small gap at the suction inlet (where handle meets gasket, above the Bottom Tank) which will cause little or no suction.
- Check the red Tank Lint Screen for debris. If the Lint Screen is dirty, the unit will have poor suction. Clean the Lint Screen if necessary.
- If the float flap door in the tank lid is activating prematurely when you turn the machine on, this flap door should be replaced. This tank may need to be emptied.
- Check the Tank Lid and Tank for damage.

Please check the following:

First check the motor duct gasket. The motor duct gasket is visible once the tank is removed. It is located underneath the handle on the top of the base of the machine. It has a black rubber coating around it. If there is no suction there please let us know. If your machine does have suction at the duct, continue to check the following:

- Ensure the Ready Tools Dial is set to the appropriate setting (Floor Cleaning or Hose Attachments).
- Remove the tank from the machine and ensure the tank lid is attached properly. The front window must first hook onto the lip of the bottom of the tank and then drape over the tank. Latch the bottom tank to the top tank lid. THIS LID CANNOT BE ATTACHED PROPERLY IF THE TANK IS NOT REMOVED FROM THE MACHINE.
- Make sure the Water Tank is not full on the outside of the bladder. If it is, empty the tank.
- Ensure the hose is firmly attached to the back of the machine. If not, re-insert as necessary by twisting into place.
- The machine must be in an upright, locked position and set to the Hose Attachment setting. If the handle is slightly tilted back while using, it will create a small gap at the suction inlet (where handle meets gasket, above the Bottom Tank) which will cause little or no suction.
- Check the red Tank Lint Screen for debris. If the Lint Screen is dirty, the unit will have poor suction. Clean the Lint Screen if necessary.
- If the float flap door in the tank lid is activating prematurely when you turn the machine on, this flap door should be replaced. This tank may need to be emptied.
- Check the Tank Lid and Tank for damage.

If you continue to experience low suction contact BISSELL Consumer Services at ...

1-800-237-7691
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET

First check the motor duct gasket. The motor duct gasket is visible once the tank is removed. It is located underneath the handle on the top of the base of the machine. It has a black rubber coating around it. If there is no suction there please let us know. If your machine does have suction at the duct, continue to check the following:

- Ensure the Ready Tools Dial is set to the appropriate setting (Floor Cleaning or Hose Attachments).
- Remove the tank from the machine and ensure the tank lid is attached properly. The front window must first hook onto the lip of the bottom of the tank and then drape over the tank. Latch the bottom tank to the top tank lid. THIS LID CANNOT BE ATTACHED PROPERLY IF THE TANK IS NOT REMOVED FROM THE MACHINE.
- Make sure the Water Tank is not full on the outside of the bladder. If it is, empty the tank.
- Ensure the hose is firmly attached to the back of the machine. If not, re-insert as necessary by twisting into place.
- The machine must be in an upright, locked position and set to the Hose Attachment setting. If the handle is slightly tilted back while using, it will create a small gap at the suction inlet (where handle meets gasket, above the Bottom Tank) which will cause little or no suction.
- Check the red Tank Lint Screen for debris. If the Lint Screen is dirty, the unit will have poor suction. Clean the Lint Screen if necessary.
- If the float flap door in the tank lid is activating prematurely when you turn the machine on, this flap door should be replaced. This tank may need to be emptied.
- Check the Tank Lid and Tank for damage.

Please check the following:

First check the motor duct gasket. The motor duct gasket is visible once the tank is removed. It is located underneath the handle on the top of the base of the machine. It has a black rubber coating around it. If there is no suction there please let us know. If your machine does have suction at the duct, continue to check the following:

- Ensure the Ready Tools Dial is set to the appropriate setting (Floor Cleaning or Hose Attachments).
- Remove the tank from the machine and ensure the tank lid is attached properly. The front window must first hook onto the lip of the bottom of the tank and then drape over the tank. Latch the bottom tank to the top tank lid. THIS LID CANNOT BE ATTACHED PROPERLY IF THE TANK IS NOT REMOVED FROM THE MACHINE.
- Make sure the Water Tank is not full on the outside of the bladder. If it is, empty the tank.
- Ensure the hose is firmly attached to the back of the machine. If not, re-insert as necessary by twisting into place.
- The machine must be in an upright, locked position and set to the Hose Attachment setting. If the handle is slightly tilted back while using, it will create a small gap at the suction inlet (where handle meets gasket, above the Bottom Tank) which will cause little or no suction.
- Check the red Tank Lint Screen for debris. If the Lint Screen is dirty, the unit will have poor suction. Clean the Lint Screen if necessary.
- If the float flap door in the tank lid is activating prematurely when you turn the machine on, this flap door should be replaced. This tank may need to be emptied.
- Check the Tank Lid and Tank for damage.

If you continue to experience low suction, please contact BISSELL Consumer Services at...

1-800-237-7691
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET

Possible Causes Remedies

ReadyTools Dial may be at the wrong setting for the cleaning job <> Set ReadyTools <> Dial to either Tools / PreTreat or Floor Cleaning.

Nozzle Window may not be properly attached. <> Press down firmly on the black oval gasket at the top
Window to make sure the two tabs on the back of the Nozzle Window are snapped into the mating slots in the main housing.

Tank-in-Tank lid is not installed <> Re-install lid;

Tank lint filter is blocked <> remove all lint and debris from Tank lint screen.

Tank-in-Tank is not properly seated. <> Tank-In-Tank must be firmly seated to function; remove
and reseat Tank-in-Tank.

Poor tool position (Hand held attachments only). <> Adjust angle; apply more downward pressure.

Tank-in-Tank has picked up maximum dirty water <> Empty Tank-in-Tank

Front Clear Floor Nozzle Window ids blocked <> Remove window and clean all fibres and debris then replace.

Insufficient suction <> Clean Pre and Post Motor Filters.

http://www.hoover.com/pdfs/manuals/F5914900.pdf

Problem: Low suction
Problem: Clean solution won’t
dispense
Problem: Brushes/brush indicator
won’t rotate during floor cleaning
Possible cause
Possible solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage In wall plug
• Check fuse or breaker
• Blown fuse/tripped breaker
• Replace fuse/reset breaker
Possible cause
Possible solution
• Recovery tank full/automatic
shut off engaged
• Remove and empty recovery tank
• Blockage In tool on end of hose
• Remove tool and clear blockage
• Recovery tank lid not on
correctly
• Make sure lid is on securely
• Recovery tank front panel not
replaced after stair or upholstery
cleaning
• Replace recovery tank front panel
(page 14)

Before using tool
It may be necessary to remove air from
the system (“prime the pump”) so the
clean solution will flow to the tool. Follow
these steps:
1. Attach tool to hose and turn the carpet
cleaner ON.
2. Put the tool on a hard surface or
against your hand to block off the suction.
3. Wait a few seconds (can take up to
15 seconds). Then squeeze the trigger
and begin cleaning.

GOODLUCK!!!!

Try checking the lint filter. It is located in the top clear plastic section (the one with the dial to switch from floor to tool use) and is on the underside. It is a small (1 inch square) red plastic filter with a door on it. Flip open the door and it is probably clogged with hair, carpet fibre, etc.. Clean it out and you should have full suction once again.

Dear Thyagie,since you said the cleaning tool attachment is working,I guess that means the cleaning tool attachment still has suction" so theirs a good chance that there is a clog that needs to be cleared and you wont need a new vacuum at this time.

But you will need to try and trace the clog and clear it. I would start with the tube by the roller brush and work my way up from there !
Also check the roller brush and the belt and make sure it's working properly.If your vacuum has a filter make sure it is clean,and of course make sure the vacuum bag is not full.

I hope this helps,EarlsOK