The camera was dropped while the lens was fully extended. First, the lens would not close. The camera made a clicking sound like the lens was trying to close and a lens error message appeared on the screen and instructions to restart the camera. I managed to get the lens to close, but now when you turn the camera on, I get the same lens error message and the lens will not extend at all. The lens is obviously bent from the drop. Can this be repaired or is the camera ruined?
Try the procedures in this tip.
SOURCE: My lens wont fully extend
My sister's camera was having the same trouble and after trying a few different things, i came across a solution that fixed her camera. Her error said "lense error, restart camera."
I held down the shutter button for a few seconds, then i held down the power button as well. I tried it once or twice and then it worked. I hope this helps!
SOURCE: Canon SD 870IS - lens error
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
SOURCE: Canon g9 Camera was dropped. Now lens will open
Yes it is the lens is exspencive but it canbe replaced. cost on the lens is about 150.00 for parts and labor. could be more or less at other digital camera repair shops.
SOURCE: Lens error, restart camera
Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.
SOURCE: Canon PowerShot SX100 IS Lens Stuck
If the lens does not extend/retract when the camera is powered on, then lens assembly is damaged.
Unfortunately, such Canon SX100 (and the SX110 too) has a very fragile lens assembly, and it's damaged very easily. Most of the times the internal gears, the plastic post guides and the motor are damaged at the same time, so the only solution is to replace the whole lens assembly.
The lens replacement requires a qualified camera repair technician, unless you want to try in repair it yourself, which requires tools (scredrivers, soldering iron, desoldering tool, magnifier glass with light, etc).
Best regards,
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