Hooked up garden hose but tank still fills with water and shuts down when full. Hose is not plugged

George, the hose may not be plugged, but the hose connector tubing in the unit is. To solve the problem, do the following.

Turn the unit OFF and Unplug it.

Disconnect the hose from the unit. Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reconnect the hose, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run for 60 minutes or more and monitor the drain hose. The drain hose should be no longer than 5 feet and must slope downward, with out any bends or kinks.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.

Hope this helped you solve the problem. Please let me know. Thanks.