Canon PIXMA MX310 All-In-One Printer Logo
Anonymous Posted on Jul 12, 2011

Canon printer mx328 is when i scan it display ''the paper output tray'' what mean and how to clean it. Please help.

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Prashant Sharma

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  • Posted on Jul 12, 2011
Prashant  Sharma
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Hi


If the Paper Output Tray is closed, open it. The machine resumes scanning.If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the Black or Color button.


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Issue: Paper is jammed inside the printer
Solution: Remove foreign object from paper feed area (MP130)

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    mp130_extjam.gif

  2. Press .

  3. If you cannot see any jammed paper in the Paper Output Tray, remove it from the machine's interior.
    1. Press to power off the machine.
    2. Lift up the Scan Unit until it locks into place.
    3. Open the Paper Output Tray.
    4. Look in the print area for an obstruction (such as a paper clip, staple, tape, etc.) and then remove it.

  4. If you are printing from an application software, follow the instructions displayed on your computer.
Clearing Jams From The Auto Sheet Feeder:
  1. Gently pull out any jammed paper from the Auto Sheet Feeder.

    mp130_asfjam.gif

  2. Press .

  3. If you are printing from an application software, follow the instructions displayed on your computer.

Sorry I can't offer you much more, but just try to get all the bits out. Sometimes a pointy tool on a vacuum will help. Otherwise, maybe you can wrap and tape a post-it note around a popsicle stick or something to reach the paper and try to coax it out, or maybe a bit of folded tape on the end of a ruler or something like that. Good luck.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
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1. Press and hold the Resume button for 1 - 2 minutes.
2. Open the cover.
3. Remove the cartridge and then reinstall it.
4. Close the cover.
5. Turn Off the printer.
6. Turn On the printer.


I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

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This error comes due to NV RAMof the printer. To diagnose this issue you'll need to reset the NV RAM of your printer, you can do that by entering the service mode. To do this turn on the machine. Press menu button the printer. Press scan button, then press copy and then scan button again to enter the service mode. Use > to go to NV RAM access. Set abs-m level to 0. Set abs-p level to 0. Press stop to exit.

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