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To master reset your phone Z550i, go to Settings> General > Master reset > Select Reset settings to delete your changes to settings or Reset all to delete your changes to settings, all contacts, messages, personal data, and content you have downloaded, received or edited. Then press continue. Hope this helps!
in most cases the fibre ribbon gets worn out.
you can try a local cellphone repair shop, or sony service if you can afford it.
the ribbon needs to be replaced.
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