Hi,
I understand that you are receiving the error " Carriage error.
Open door latch carrigae close door and then press enter " on the front panel display of the All-in-one.
Please follow the instructions from the below web document to get the issue resolved:
Here is the web document:
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00310229&cc=us&lc=en&dlc=en&product=91475&dlc=en&lang=en
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Just copy and paste the entire link into the Internet browser's address bar and press enter.
Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.
Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:
1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
This should resolve the issue that you are experiencing with.
Regards,
Lawrence
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