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Anonymous
Anonymous Posted on Jul 09, 2011
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I have a Zyxel Q1000z dsl router power light and DSL light on solid green however internet light is completely out not red or green or anything Qwest my service provider tested the line as good. I have reset the router numerous times and re- entered all my passwords correctly still no internet or light the modem is only 3 months old.

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John Levi Sayers

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  • Posted on Jul 09, 2011
John Levi Sayers
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If you have called your service provider and they have confirmed that the connection is good then there may be a problem with:

A- The router itself
B-The physical connection from the ISP's last access point to your router.

Your best bet would be to (if you haven't already) reset the router and wait AT LEAST 10-15 seconds before plugging it back in.

Another solution would be to go to the router configuration page and check the router logs to see when the problem first occurred, and what could be causing it.

  • Anonymous Jul 09, 2011

    My service provider is saying the modem is bad and they are shipping a new one! I have hard time believing this when its only 3 months old. I was playing 360 online at 11 pm on thurs night and it just quit?No internet or internet light on the modem at all!

  • John Levi Sayers Jul 10, 2011

    The modem isn't the router, the modem is a separate box your ISP would have installed in your house, this is the device that communicates with the ISP to establish a connection, your router is probably fine, and once the modem is replaced your router internet light should come back on.

    I would recommend having the tech that switches out the modem verify connectivity before he leaves though, to save you the hassle of having to bring someone back in

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