Door will not latch and push button stays in. The light inside stays on. Is there a manual with an exploded view to enable me to troubleshoot this?

If you gently push up on the door latch heads (hook-like devices sticking out of the door) there should be spring tension. If they just flop right up, the spring is off inside.

Normally the problem is not the spring, but a broken spring mounting tab on the door latch head (hook) assembly or the inner door panel.

If it's the door panel, it's usually easier and cheaper to use epoxy and some kind of hardware to fashion a new spring mount.

The door latch head (hook) is easy to replace or repair if that's the issue.

You can download Whirlpool owner's manuals, installation manuals, and parts lists here.

You can find helpful exploded view diagrams and order parts by entering your full model number from the tag here.

Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the screws you need to remove.

A model number would help us help you pretty specifically, but without it, here's a generic answer.

The service manual would help you get the part numbers and help with disassembly, but without the model number, I cannot give you a link to the manual.

The problem is that your door latch spring has come loose, either from the inner door panel or the latch assembly.

You can find links to helpful exploded view diagrams and order parts here.

I'd recommend that your bookmark this link to your favorites.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

http://www.youtube.com/watch?v=cU6eLzqfb2k

It may be a broken door open lever or a worn or broken door open button.

If it's an owner the range type, you can likely get to and replace the door latch parts by just removing the control panel assembly.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

If it's a counter top unit, you will need to remove the outer cover to get to the door latching parts.

Once it is apart, you'll be able to see how the door open button would press against the door open lever, which would then lift up against the door latch heads (hook-like projections on the door) and the door should open.

You can find links to helpful exploded view diagrams and part ordering help here.

I recommend that you bookmark that link to your favorites.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

It may be a broken door open lever or a worn or broken door open button, or possibly the spring mount for the door latch heads (hook-like projections) may be off inside the door.

If it's an owner the range type, you can likely get to and replace the door latch parts by just removing the control panel assembly.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

If you have to remove it from the wall to remove the cover, you can download Whirlpool owner's manuals and installation instructions here.

If it's a counter top unit, you will need to remove the outer cover to get to the door latching parts, in which case you can see these files: safety disassembly.

Once it is apart, you'll be able to see how the door open button would press against the door open lever, which would then lift up against the door latch heads (hook-like projections on the door) and the door should open.

You can find links to helpful exploded view diagrams and part ordering help here.

I recommend that you bookmark that link to your favorites.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

What usually breaks is the door open lever, but it may also be that the rear side of the door open button has worn down too far to work.

On an over-the-range model, only the control panel needs to be
removed.

Please unplug the oven first.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Once it is apart, you'll be able to see how the door open button would press against the door open lever, which would then lift up against the door latch heads (hook-like projections on the door) and the door should open.

You can find handy exploded views at the Sears Parts Site.

You can find links to helpful exploded view diagrams and part ordering help here. (Part prices for Sharp parts is usually best here)

I recommend that you bookmark that link to your favorites.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

It may be the latch head spring or the door open lever or button.

DOOR SPRING LATCH HEAD HOOK

If you gently push up on the door latch heads (hook-like devices sticking out of the door) there should be spring tension. If they just flop right up, the spring is off inside.

Normally the problem is not the spring, but a broken spring mounting tab on the door latch head (hook) assembly or the inner door panel.

If it's the door panel, it's usually easier and cheaper to use epoxy and some kind of hardware to fashion a new spring mount.

The door latch head (hook) is easy to replace or repair if that's the issue.

you have to separate the door panels (as shown in the attached photo) and then you'll see how it goes together.



Or you can watch a YouTube video (not a video I made) here that demonstrates how it's done.

DOOR OPENING BUTTON LEVER

What usually breaks is the door open lever, but it may also be that the rear side of the door open button has worn down too far to work.

On a counter top model, the outer cover will need to be removed to diagnose and repair this. On an over-the-range model, only the control panel needs to be removed.

Please unplug the oven first.

Once it is apart, you'll be able to see how the door open button would press against the door open lever, which would then lift up against the door latch heads (hook-like projections on the door) and the door should open.

You can usually find exploded views and part numbers for Sharp models by entering your model number at the Sears parts site.

If not, let me know. We have many Sharp manuals and if we have yours, we can link you to it at no charge.

The best place to order Sharp parts is Encompass (formerly Tritronics).

Feel free to contact me directly (and please remind me of your full model number from the tag on the unit) for more information & help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
[email protected]
http://www.microwavedisplay.com
Microwave Oven Control Panel Repair Nationwide

This is not too difficult to fix for the average do-it-yourselfer.

You'll need to secure or replace the "interlock support".

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There should be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

If you don't find yours, or if you want to look at it without disassembling the oven, you can download it here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

It may be that the push button, cam lever or door latch (or all three) have some grease accumulated on them that's making it sticky to open.

Or the rear surface of the push button or the face of the lever may be so worn that the door latches don't get pushed up all the way anymore.

These door opening parts are all located behind the control panel and pretty easy to get to so you can observe them as you press the button. That way you can figure out which is bad.

At our site, we have a video showing how to remove a typical over the range control panel assembly in under 5 minutes.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

You should enter your model number without the dashes: KCMS122YAL0

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

There may be a grease buildup on the sides of the door open button.

Or there may be enough wear on the prong ends of the back side of the door open button or the face of the door open lever so that it is not pushing the latches up high enough to open the door.

The outer cover will need to be removed to diagnose and repair this.

You can find an exploded view by entering your model number here: http://www.searspartsdirect.com

On the exploded views, the door open lever is reference # 2-6 and the door open button is reference # 3-5.

The best place to order Sharp parts is Tritronics at http://www.wehaveparts.com

We're happy to help and we appreciate your thoughtful rating of our answer.