My Daughter's New Laptop's Internet Connection

Take it to these guys https://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018

Sounds that the wireless adapter daughter board is either loose or failing. First, we need to make sure it is making good contact with the laptop's motherboard. In order to do this, we have to do the following:
1. Turn off the laptop & remove the battery.
2. Look at the compartments in the bottom of the laptop. You should be able to see 2 or 3 areas with small rectangular plates covering them. These plates usually have one or 2 screws holding them in place.
3. Check which one of those plates is the one which covers the wireless adapter daughter board. When you find it unscrew its screws & remove it.
4. Below the plate, there will be a small daughter board screwed to the laptop's motherboard, with 2 thin wires attached to it (usually one black wire & the other is a white wire). Gently, remove both wires using a small flat screw driver to pull them out gently. Don't forget to note down which wire connects to which connection point.
5. Unscrew the wireless adapter daughter board & remove it from its slot.
6. Clean both the slot & the daughter board's terminal connectors using a dry electric contact cleaner. You can purchase it at an electronics store.
7. Leave the slot & the daughter board for a while to dry.
8. Re-place the daughter board back in the slot & screw it to the motherboard.
9. Reconnect the 2 wires.
10. Screw back the covering plate.
11. Put back the battery & turn on the laptop. Check if the problem was fixed.

If this did not fix the problem, you will need to repeat the steps to remove the wireless adapter daughter board & replace it with a new one.

Sounds that the wireless adapter daughter board is either loose or failing. First, we need to make sure it is making good contact with the laptop's motherboard. In order to do this, we have to do the following:
1. Turn off the laptop & remove the battery.
2. Look at the compartments in the bottom of the laptop. You should be able to see 2 or 3 areas with small rectangular plates covering them. These plates usually have one or 2 screws holding them in place.
3. Check which one of those plates is the one which covers the wireless adapter daughter board. When you find it unscrew its screws & remove it.
4. Below the plate, there will be a small daughter board screwed to the laptop's motherboard, with 2 thin wires attached to it (usually one black wire & the other is a white wire). Gently, remove both wires using a small flat screw driver to pull them out gently. Don't forget to note down which wire connects to which connection point.
5. Unscrew the wireless adapter daughter board & remove it from its slot.
6. Clean both the slot & the daughter board's terminal connectors using a dry electric contact cleaner. You can purchase it at an electronics store.
7. Leave the slot & the daughter board for a while to dry.
8. Re-place the daughter board back in the slot & screw it to the motherboard.
9. Reconnect the 2 wires.
10. Screw back the covering plate.
11. Put back the battery & turn on the laptop. Check if the problem was fixed.

If this did not fix the problem, you will need to repeat the steps to remove the wireless adapter daughter board & replace it with a new one.

This is one of those 'it depends' things. Usually what fails is the backlighting system. A lcd screen works sort of like a projector. IT requires a backlight shinging through it to be able to see the images. If you (or your daughter) looks at the screen with the laptop running you may see a very ghost like image of the normal desktop display. If that is the case then your display is fine it is jsut the backlight. That can be fixed for about $100.

Since you won't have time to fix it the next thing to try is hook up an external monitor to the laptop. If that works then we have both confirmed that the backlight is the problem and more importantly you can use the laptop as sort of a desktop until you either replace or repair it. It also will let you save off all of her documents and important files before you send it in or replace.

If the external monitor does not work then the chances are the video section has failed. That requires that the mainboard be replaced that is worth about $299 for that model (plus labor and shipping). Not all is lost as you can take the drive out of the laptop put it in a external usb drive enclosure and read the files using a differant computer.

It may be past the 1 year warrenty for HP but is there other warrenty such as store? If you purchased from a chain store they usually try to sell you a store extended warrenty. This won't help you get it fixed that fast but after it at least would pay for repairs.

if wireless wont work, do wired internet connection. buy a UTP wire with RJ-45 attach to it. plug end of rj-45 to your modem and the other end to the laptop. and setup the internet connection.

In order to get her connected legally, you will have to set up your own wireless network. This will require a broadband connection of some sort (DSL or Cable modem) and a wireless router. Your ISP or the routers tech support should be able to help you with basic configuration.

Are you sure everything is plugged in correctly? Look on the cord and make sure there are no "shorts" in it becuase sometimes it can have a "short" circuit to it, even if it's new!

For brand new products I would first call tech support, there is a possiblity that something isn't quite right that is possible to dianose over the phone.

Second, Since it is a recent purchase, I would return it to the store [maybe a different branch, if closer to where the machine isliving] for exchange.

Open MS Outlook, go to the help (pull down menu at the top), then select 'about MS Outlook'.

Is it still under warranty?

Would suggest calling HP Customer Support at 1-800-HP INVENT to see what they can do. They will be able to look up the repairs based on the serial # of the laptop.

Most replacements are only offered after 3rd time the same part is replaced.

You could also try Best Buy customer service at 1-888-237-8289.

Hope this helps.