Hello sharon. do not use it until this issue is resolved. the hinge may be loose or it may even be bent. get a flash light and check this out. the problem if it is a loose screw is that it may require a special screw driver to tighten the screws again. IF it is under warranty, call for a free repair. Otherwise check it out and see if you can find exactly what the cause is and determine if you have the right screw driver to correct it. Joe
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