I had a paper jam. As I was removing the paper from the back of the printer HP 932c there was a snap/pop sound and my computer screen said "fatal error" Is this fixable? Thank you for your help. Valerie

Hi there

Follow these steps and your problem will be solved

* Turn off the printer by pressing the Power button

* If the optional HP Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.

* If the optional HP Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.

Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. Press OK to continue.

If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.

If the paper did not come part way through the front of the printer, try removing it from the back of the printer like this

1 Remove the paper from the In tray, then push in the catches to release the in tray.

2 Open the In tray to a horizontal position.

3 Gently pull the jammed paper to remove it from the back of the printer.

4. Before you lift the In tray to close it, make sure it is pushed all the way to the right on its hinges.

5. Lift the In tray up until it snaps back into paper-loading position

Open and close the pen door on the front of the printer to make sure it is securely latched.

Good luck

forceful extraction of paper - printer's drum affected.
Check for repair or else change the toner.

Remove the back cover and turn the rollers with the tip of your fingers until the paper is freed

replace printer cart

hi,
follow these steps:-

1. Turn off the printer.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and i suggest contacting theprinter manufacturerfor additional assistance and/or repair.

Thanks!

Your printer queue still contains fragments of your print job

1. Remove print job at your computer if listed
2. Turn off printer
3. Disconnect printer power supply
4. Reconnect printer power supply
5. Turn on printer

Your queue should be empty now.

Unplug the printer and let it set for a few minutes and plug it back it. This should reset any errors you printer has stored in its memory.

Here's what we did: Lifted the lid and turned off printer. Then turned on again. Unplugged power cable from back of printer, moved the carriage toward the middle of the printer. Took out cartridges and closed the lid. Plugged the power cord back in. Reinstalled the cartridges. After the alignment page it worked fine. These instructions are paraphrased from HP website troubleshooting. I don't have any idea why any of it worked, but it did and I'm grateful.
J

not recognized

Remove all the paper from the paper tray so that nothing gets sucked up in there while you're working. Hit the cancel button a few times until the screen clears itself and goes back to the "Print", "Copy", "Scan" option screen.

On your computer, if the printer option screen is up (depending on what kind of computer you have, a small screen might pop up to tell you the print progress), hit cancel or clear on any of the lines that say "Paper jam", if there are any.

The next time you print something, only put as many pieces of paper in the feed as you need to print. This should eliminate a lot of the chance of actually getting a paper jam.

Please respond again if this didn't help. I'm not sitting in front of my own computer right now, so I might not be following the same steps that I usually take.