Question about SanDisk Sansa MP3 Player

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My sansa express shows no display but when i connect it to pc it connect as PLAYER RECOVERY DEVICE CLASS nd when i open sansa updater it started showing drives and ask me to format. farmat completes but its not setting the firmare in it.. Please help.. thanx Dalbir Singh

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5 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
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Posted on Jan 02, 2017

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ThaMp3Doctor

Corey Knoettgen

  • 8596 Answers

SOURCE: recovery mode

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on May 24, 2008

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Schmead10

Joe Negus

  • 652 Answers

SOURCE: pc not showing sansa

You may need to use a labtop which has 2.0usb.. I had to use my labtop first then it updated and my pc recognized it

Posted on Apr 24, 2009

Schmead10

Joe Negus

  • 652 Answers

SOURCE: it is unable to format and it shows "device was unable to complete the format"

Go to my computer scroll to sansa or your MP3 player and open the music folder and open each sub folder and delete Songs manually then delete the folders them selfs then format a couple of times hope this works

Posted on Jun 02, 2009

YourZEN

YourZEN

  • 820 Answers

SOURCE: dear sir

There is online support for Sansa Express. When searching for Answers on the topic "express" it gives next list:
http://kb.sandisk.com/app/answers/list/kw/express/r_id/101834


Going to item 13 "Sansa player not recognized by the computer":
http://kb.sandisk.com/app/answers/detail/a_id/42

When the player is brand new, click on the link in the opened page in the page top or use next direct link:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew

Else follow up the instructions as described in item 13.

Sansa Express user guide

If more help is needed just post a comment.

Posted on Sep 24, 2009

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1 Answer

I have always been able to sync music on my Sansa MP3 player until today. It wont accept any new music, but the music files are not hidden. When I try to sync the music, it gets about half-way through a...


Freezing up while playing songs Check and see if there is a boot file in any of the folders on the player use the Explorer to check Check both MTP and MSC modes and unhook your player
Recovery Mode: download the update software and install then lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software if it doesn't start automatic goto /start /all programs /Sandisk/sansa updater/ sansa updater and start it up manually... follow instructions on the updater and the sansa. http://www.youtube.com/watch?v=_95hLqZxCHc&feature=related here is a link to a kid showing you how to goto recovery mode.
Update software from this link..
(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe)
and install the software before you recover
Delete songs and Format (Helps with try to delete BAD TRACKS and folders that will not delete(Some ripped CD folders).. Go to my computer scroll to sansa or your MP3 player and open the music folder and open each sub folder and delete Songs manually then delete the folders them selfs then format a couple of times hope this works

Jul 01, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

The software on my sansa e260r is completely gone, when i start it up it reads" load main image failed, switch to recovery mode


Hello,

Firmware on the player can be reinstalled in 2 METHODS.
In both methods the player should be in USB connection mode MSC = recovery mode.
How to switch the player into MSC mode:
0. Player not connected to a computer.
1. When the e260R is not OFF, on the player press and hold the
Power/Menu button for 15 seconds to turn the device completely off.
2. Slide the Hold switch, so the orange portion shows.
3. On your PC, double-click My Computer
4. On your Sansa player, press and hold the REC button while connecting it to the PC.
5. Release the REC button when a 16MB-FORMAT drive partition appears under My Computer.

On a computer running Windows, you can use the Sansa Firmware Updater to get an automatic download of the firmware for the e260R.
How to use the Sansa Firmware Updater [METHOD 1]:
http://kb.sandisk.com/app/answers/detail/a_id/306
If not installed yet, get the Sansa Firmware Updater to download:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
Right click the link above and Save target as... ; save the Installer to a location on your computer, install and run the updater on your computer. Select Firmware in the updater and Download Now, to start downloading the software for the player.

When you prefer to download manually or if you have another operating system, the firmware can be downloaded from the forums site [METHOD 2]:
http://forums.sandisk.com/sansa/board?board.id=e200R

May 30, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

My sansa says to put it on recovery mode? can you help me?


On your Sansa player, press and hold the Power/Menu button for 15 seconds to turn the device completely off.
Slide the Hold switch so the orange portion shows.
On your PC, double-click My Computer
On your Sansa player, press and hold the REC button while connecting it to the PC.
Release the REC button when a 16MB-FORMAT drive partition appears under My Computer.
What is recovery Mode?
Recovery mode is usually done as part of a troubleshooting step in updating the fimware on a Sansa player.

Apr 05, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My recovery mode says "enter USB2.0 MSD mode" what do i do


Hi there.

I can understand your issue. When you say "enter USB2.0 MSD mode"getting into recovery mode. Then i'd say firmware needs to be updated..

Please follow the steps..

There are files in the player that might be corrupted causing the device to freeze and stop responding.

SOLUTION 1 - Reset the device.

1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.

NOTE: Resetting will turn the player off while it is frozen.

SOLUTION 2 - Force MSC or Recovery mode then update to the latest firmware.

STEP 1 - Force MSC or go to Recovery mode
For e200v1/e200R (Recovery mode only): Connecting in Recovery mode

1. On your Sansa player, press and hold the Power/Menu button for 15 seconds to turn the device completely off.
2. Slide the Hold switch so the orange portion shows.
3. On your PC, double-click My Computer
4. On your Sansa player, press and hold the REC button while connecting it to the PC.
5. Release the REC button when a 16MB-FORMAT drive partition appears under My Computer.

For e200v2 (Force MSC mode only): Enabling MSC mode

1. Turn device OFF.
2. Slide the hold switch to the direction of the headphone jack so an orange color would show putting the device on Hold.
3. Press and hold the ( |<< ) button while connecting the device to the PC.

STEP 2 - Update to the latest firmware manually, as it is described in Method 2 http://kb.sandisk.com/app/answers/detail/a_id/306/kw/e200/r_id/101834.

In case you have any further inquiries, please do not hesitate to contact us!

Jan 04, 2010 | SanDisk Sansa e200 MP3 Player

1 Answer

How to unlock sansa 1 gb mp


Sansa Connect No-Wifi Recovery Tool
Make sure your Sansa Connect player is charged and the HOLD switch is in the unlocked position. Press and hold the power button for 20 seconds, then release it. This will force the Sansa connect player to reset and restart.

If your player still will not start after trying the reset, you may need to run the Sansa Connect Recovery application.

With a copy of the Sansa Connect Recovery application installed on a PC, you can connect your to the device via the USB cable to the PC, and restore the device software to an uncorrupted state.

However, all of your subscription settings and content will be removed from the device.

STEP 1 - Download and install the recovery tool.

STEP 2 - Put your Sansa Connect player in Recovery Mode
1. Press and hold the Power button for approximately 8 seconds to turn off the player.
2. While holding down the Right button, and Volume Up Button,
press-and-release the Power button. Keep holding the Right and Volume Up button. After a few seconds, the player will start and a Recovery Needed message will on the player's screen.
3. Connect the player to a PC.
4. A SanDisk Device Recovery dialog box will appear on your PC. Choose Recover Sansa Device and click OK.
5. Follow the steps in the SanDisk Device Recovery application.
Hope this will help you.

Jan 02, 2010 | Audio Players & Recorders

2 Answers

Sansa 260 R load main image failed message


Hello,

The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.


When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
http://kb.sandisk.com/app/answers/detail/a_id/306
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

Dec 17, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e200 load main image failed


If this happened after updating your firmware, the Sansa FAQ from here http://www.sansa.com/support/sansa_e200/faqs says try this -

03. "Load image failed" appears after updating e200 firmware Applies to the following Operating Systems:
  1. Windows XP, Vista
This error may be caused by the firmware failing to load or the file system is corrupted.
STEP 1 – Reset the player
  1. Press and hold the Power button for approximately 30 seconds.
  2. Turn the player back on.
If the error persists, proceed to steps 2 and 3.
STEP 2 – Connect the player in Recovery Mode
  1. Turn off the player.
  2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
  3. Press and hold the REC button and connect the device to the computer.
  4. A message will appear on the device display screen confirming the connection and a 16MB partition will be viewable in My Computer.
  5. Release the REC button.
STEP 3 – Download and update the firmware
  1. Download the firmware from the Sansa Forum.
  2. Open the zip file
  3. Extract all the firmware files to the 16MB-FORMAT drive.
  4. Disconnect the player.
  5. Slide the Hold switch to the unlock position.
  6. Turn on the player

Dec 29, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa express shows "sandisk" in the display for 5 seconds and then dies. model - BB0704UIB


Reset should work
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Jun 13, 2008 | SanDisk Sansa m240 MP3 Player

1 Answer

MY Sansa Express, says USB malfunctioned, when connecting to PC


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the "MTP Device" by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Oct 26, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

PC can't recognise e260


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

May 14, 2007 | SanDisk Sansa e200 MP3 Player

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