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You could try calling them in the USA at 800.628.0832 in the Eastern Time Zone.
They do list several different Cayenne Model 1220 variants at: http://vollrath.com/Cayenne-Model-1220-Full-Size-Heat-N-Serve-Rethermalizers-1157.htm
There is a video on Cayenne Warmers - Heating Elements at: http://vollrathuniversity.com/vollrathUniversity/Product-Training/Countertop-Warming-and-Display/Cayenne-Warmers-Heating-Elements.htm
go to google and type in your product name. the manual should come up. but be descriptive with the product name. if that does not help, return the product and exchange it for a brand new one
At the bottom of that page are several manuals in pdf format.Just click on the above link,then scroll down to the appropreate manual and click,follow prompts.
If you dont know the model number you might want to just browse the products and select one that looks similar to what you have and download those instructions.
This is what I was able to find for Dorel. They have several brands that they represent. This is their corporate office in the US.
For Corporate Information, please visit www.dorel.com. Or contact: Dorel Juvenile Group, Inc. 2525 State Street Columbus, Indiana, 47201-7494 (812) 372-0141
If they got it at a store, return it as defective. It should be simple to operate, manual or not.
Also the store may be able to give you a copy of a product instruction sheet. You don't say what brand it is.
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