Hello
Thank you for using FIXYA!!!
This
is a suggestion. If you do not feel comfortable trying it, you will need to take
the unit to your nearest service centre. Feel free to let me know if you
need any assistance.
The problem might be that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
probability is that you will have to get it fixed by a professional.
Use
these at own risk as it may further damage the camera.
Firstly ,
try connecting your ac adapter or usb cable.
Try holding the
shutter button while switching on the camera.
Look at the lens ,
and if some of the lens 'circles' is misaligned or not concentric then
try wiggling it (while holding camera lens down).
Try gently
pushing or pulling the lens when it extends but this is risky as it may
cause the lens barrel to slip out of its guidance system.
Another
way to do this is to place the camera lens down on a hard surface and
then power it up. Be sure to use a soft cloth or something similar as to
not scratch your lens or casing. Let the lens push the camera up and
down a few times and sometimes the little resistance provided by the
camera is enough to get things going again.
Try hitting your
camera near the lens on the body with the soft tissue on the palm of
your hand.
Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to
replace the camera.
If it is still under warranty I would suggest
you take it in before trying any of these steps and remove any
off-brand batteries or accessories as some stores are really fussy about
warranty repairs on camera's with non-brand accessories.
You can also have a look at THIS link.
Hope
the advise is useful. please do not hesitate to let me know if you need
any further assistance. Also, please be so kind to let me know if you
found this helpful.
Regards
Andrea
The fault of a lens error be it in the shutter, zoom or auto focus is due to failure of the Main control system or the drive. A simple was is to reset and we can try by removing the battery and card for some time. Now replace only the battery and while switching power ON, tap the lens hood on the palm of your hands so as to disengage any dirt or mechanism being struck.
Use some air to blow between the lens to dislodge any sand particles struck inside. Unless you are familiar with handling of small devices must the camera be opened. If so check the voltage on the motor drive, check the auto focus and Zoom drives, it must be free with manual movement. If jammed the motor can be removed and released. If none of these works then you can think of taking consensus with the service centre.
Get estimate before you decide. It will be good to have it checked at the authorised service as you do not have to run around for spares.
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