Depends on which SU you have, but you need to move the stitch selector to Zig Zag, then set the stitch length to 2.5 and the stitch width to at least 2.
On the earlier models the stitch selector is a wheel inside the flap on the top of the machine, on the air electronics, it is a coloured dial.
If this doesn't help, check if you've inadvertently moved the needle position to the side setting.
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elna su air electronic zig zag not working
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