Hello,
When your phone comes up with a battery low information, then it means you need to recharge the battery using the charger of the phone. If recharging using your charger does not help, then i will advice you get to insert the battery in another phone to try to charge there, it is definitely going to charge, when it charges fully, leave it in the phone phone and try to monitor the hours the battery lasts, if it last long, the the battery is okay, but if it does not, then it means the battery is weak bad need to be replaced.
Also test the phone by inserting a well tested battery that is fully charged into the phone and monitor how long it will last in the phone. if it last long, then the phone is okay, but if it drains off fast, then it means the phone is draining the battery, and that is the problem from the phones terminal head.
Also try to pad the battery in the phone with a folded paper so as to tighten the battery and make good connection with the phones terminal.
Also check the phones connection port.
Thank you for using fixya
Caseytech
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