Still looking for Smart-Scan software

Install another scanning software, if you have photoshop or any imaging software, you can use the scanner by going to the menu, then choose File, Import, TWAIN, Acquire and the scanner control will appear.

Or just go to My Computer and double click the scanner icon (in XP) to start the scanning assistant.

It depends somewhat on your OS and the software installed you have installed. With a Automatic Document Feed, the pages need to be face up and the top edge forward in the feeder. On the glass platen, put the documents face down.

Open a TWAIN-compliant scanning application (XP, Vista and Win7 all have Paint which can acquire scans). Vista and Win7 also have Windows Fax and Scan. If you installed other software (such as that which came with the scanner), you would use that - Epson Smart Panel or ArcSoft Photo Impressions. Next open Epson Scan (this doesn't work with the Mac software so look at epson.com for Mac info). This runs the scan (and any specific resolution adjustments you make). It will generally launch when you hit Scan in the application. You can run Epson Scan alone if you do not want to edit the documents right away. Click Start > All Programs > Epson Scan > Epson Scan to use Epson Scan. In the Epson Smart Panel, you would click Scan and Save to start scanning or Scan with Options to adjust the settings prior to scanning.

If the Epson Smart Panel is installed and set up for it (including having a monitor running), you can also initiate scans from the scan button on the unit. Scan problems most often occur when there is a block in two-way communication. Try a new data cable and a different port. If you have a USB hub or print server, try a direct connection. The cable should be under 6' long for best results.

I hope this helps.

Cindy Wells

You do not actually need Smart panel to use the scanner. Epson scan will allow you to scan and save to the PC etc. To install the printer and scanner download and install Epson Scan and Driver from the following page. http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=SF8cgjsfr7MDXMcEkJfQFa89pC7QCDCv&tc=6#7

First switch off printer & uninstall everything including the printer drivers. Download the latest software from Epson Support site & reinstall. Link:
http://esupport.epson-europe.com/SupportHome.aspx?lng=en-GB&data=nKGrQtfEm6mIr17BBoUTdZr5V9BVmX64

need to check for an update - go first to support.epson.com

second place to look for updates is from the software manufacturer (yes it says EPSON Smart Panel but it is a bundled application)

www.newsoftinc.com

Here is your fix

WARNING: IF YOU ARE NOT FAMILIAR WITH THE REGISTRY, DO NOT ATTEMPT THIS.

and for the person getting "Epson scan cannot be started. That is a comm error. Check your connections and rinstall the software. Do not attempt the following

1. Click on START and then RUN.
2. In the Run window type in REGEDIT.
3. In the upper menu bar click on FILE, then EXPORT.
4. In the window that comes up, SAVE IN should be set to DESKTOP.
5. In the FILE NAME section at the bottom of the window type in REGBACKUP.
6. EXPORT RANGE should have a dot next to ALL.
7. Click on SAVE.
8. Look in the column on the left and Click on the “+” sign next to HKEY_CURRENT_USER
9. Click on the “+” sign next to SOFTWARE
10. Click on the “+” sign next to Epson
11. Look for a folder name EPSON SCAN. Right click on it and Delete it

Epson has software called "Epson smart panel" and you can select scan from the list of operations.
Turn your scanner on, (windows OS) click on "start" then click on "all programs", look for epson smart panel in programs list, click and let panel load, then select scan.
It will take some time for the scanner to warm and scan, so be patient, after it is scanned your options are to print, or save. If you save, be sure you know where its filed or "tell" it where to save, I recommend creating a new folder before in "your pictures" titled "scans" . Usually after you do this, it will save it there by default.

Download the software from here. http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=14082&infoType=Downloads

1. Make sure the shipping lock on the scanner is free see- set up sheet. 2. Remove all Epson software relating to this device. 3. ReBoot. 4. make sure you are off line. 5. Fully disable any Anti Virus software Switch off the unit and disconnect the USB cord 7. Now install the software and follow the EPSON steps exactly -take no shortcuts

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=26321&infoType=Overview Above is the Epson site and your model. Download the latest drivers and software and you should be able to email pictures fine. Good Luck, Tim