Sounds as though the lifting mechanism for the paper Pick-up assembly has gone bad. When closing the paper cassette you should hear a ratcheting sound, this is the lifting of the paper to meet the paper pick up rollers. It should stop and the display should indicate paper is present. If it continues to ratchet and never indicate the paper is ready, then the P/U assy will be the problem. The whole paper pick-up assembly will have to be replaced. In all my years of working on this model, I never successful in repairing the assembly.
66 views
Usually answered in minutes!
×