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I also have a Heritage II,and also worked for Kirby for a number of years.When buying belts,ask for the G4 belts.The G4 belts have a knurled surface on the inside of the belt,which grips better.Also,the belt shaft may be worn down over the years,causing it to slip off.May just need to replace the belt shaft.Hope this helps.
As long as it is Kirby belt - you should be fine. Make sure that the shaft is clean and that you do not vacuum something greasy or wet (grease or oil will lubricate the belt and shaft will loose the grip -heat up and burn). Make sure that brush roll spins freely. I am assuming you know how to put the nozzle on properly (if you not sure - go here)
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remove power head turn knob on front counter clockwise look in hole on back of powerhead make sure belt is on the hook install powerhead back on motor turn knob clockwise
You may be missing the little foam cap that goes on the tank end of the hose from tray.It's about the size of a quarter,and gray in color.Should be able to pick that up from any vacuum shop,or directly from Kirby.Jus ask for the shampooer foam screen.
Here is a online guide....it's for the G series Kirbys. They're similar enough that it should help. Pay special attention to the belt lifting process...it's exactly the same as for the Heritage II, and it's also where I think your problem lies. I have a Heritage II manual available too! Hope I have helped...
Marci
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