Are you sure the feed dogs are faulty, its more likely that they are full of fluff or need resetting if they are moving too low. Is your needle plate correctly installed too, if it is sitting up a bit high it will mean the feed dogs arent coming through the holes at the correct height.
I did buy a machine like this recently, owner said it did'nt sew. The needle plate was fitted upside down, 30 second fix!
If you don't have a repairer you know of in your area, then start with the Elna website
www.elna.com, go to your country, then "Dealers" and locate your local Elna dealer.
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