Canon IXY Digital 700 Digital Camera Logo
Posted on Jun 21, 2011
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Hi I am turning on my cannon ixy 700 and the lens is not opening up and i get an errror message on the screen saying E18 any help would be appreciated. Regards Leighton

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  • Posted on Jun 21, 2011
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Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

The problem usually happens because dirt or sand get into the lens mechanism.

Instructions

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

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Related Questions:

0helpful
1answer

'"The lens of my cannon

This is basically the infamous Canon "E18" error, which has been around for quite a while.
I would type out my own suggestions but since it's such a common error I'll just direct you to a nice long list of solutions already compiled elsewhere: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
0helpful
1answer

Whats the problem if error 18 appears on the screen?

Hi,

You are getting this error due to lens problem.

As simple it mind sound, but hitting this on the palm a couple of times solved the problem. The lens began to retract but continue with the E18 error. Now on continual basis, 5-6 times, while retracting I kept on the heavy palm tapping, and the problem got resolved. Pls try this elementary method first. Worked for me.

Hope this helps.


Thank you for contacting FixYa

*Please rate this solution with Thumbs Up
0helpful
1answer

Please help - my lens will not come out, once I switch on my camera. It comes up with an E18 message Vicky

Hi,
E18 error means that the lens mechanism is jammed and the lens cannot extend/retract.

Follow the steps provided below to solve this problem.

Remove the batteries from the camera, wait for 10 minutes, then put them back in and turn the camera on.If this does not work then try the compressed air. With a fine tip blow off gun and dry compressed air set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function as fine.If this also does not work then you need to force the lens out .


Hope this helps.
Thanks for using Fixya.
0helpful
1answer

E18 Error message on my Cannon PowerShot A410

Lens errors (E18 errors on Canons) are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
0helpful
2answers

How can i ix the cannon message e18?

The E18 error happens on Canon cameras usually when the lens is jammed when extending.
The error is so (in)famous that it has it own website where you can find help and advice on how to fix it. You can view the site by clicking the link underlined in blue below:

http://www.e18error.com/

There is also a Wikipedia entry which you may find helpful:

http://en.wikipedia.org/wiki/E18_error

Please take a moment to rate this solution & let us know if the information given was useful to you – Good Luck!
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1answer

CANNON A520 POWER SHOT DIGITAL CAMERA

Tab on the camera. E18 is a stuck lens. This is common on this camera. I'm not saying this will fix it, but don't break it.
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