HP1020 fax answer phone etc

Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.

• All faxes sent in color use ECM.
• All faxes sent at the highest transmission speed use ECM.
• The ECM setting affects only sent faxes, not received faxes.

Enabling or disabling Error correction mode (ECM)

1. On the product control panel, press the Menu button ( ).
2. Use the arrow buttons ( ) to select Basic Fax , and then press the OK button ( ).
3. Use the arrow buttons ( ) to select ECM Mode , and then press the OK button ( ).
4. Use the arrow buttons ( ) to select On or Off , and then press the OK button ( ) to confirm the setting.
5. Press the Back button ( ) twice to return to the main screen.

Unless you are paying for a "facsimile" line...the odds are that you are paying for a phone line and using a fax on it. The responsibility of ATT is to provide you with a line which meets phone quality. If you are getting errors due to occassional poor line connections these may not even be due to poor lines in your local area. See about getting your fax set to allow more "error" pecentage to be received before giving errors...probably need a service man for that adjustment tho".

This means that either the connection quality is poor, or the receiving fax machine is faulty, or your machine is.
Does it happen every time? Try to send a test fax to a number you know to be OK, and see if the problem persists. If you can't send a successful fax to anyone, then your unit may need servicing.
If the problem is with one particular destination, then you have to establish whether the faxes connect at all, and if they do, phone the other party and ask if the fax came out readable - sometimes despite the No Good message the fax on the other side looks just fine.

Try dialing the FAX-number with your cell-phone.
Do you hear the "ring", or does the telephone-company give you a "busy" signal ?

Some FAX machines are "busy" -- receiving many FAXES from multiple customers -- reprogram your FAX machine to "retry" a few times.

Or, when a receiving FAX runs out of paper, it sometimes refuses to accept "new" faxes.

Not that I know of.....:
Set up a switch close to your desk.. so you can plug in the Fax if you need it.
Sorri.

You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.


Dave Grannas

344 Error can be caused by a few things. One of the following is occurring:
The sending fax has failed to respond to a fax command from the receiving fax due to poor line quality or fax interruption.

The sender has pressed cancel button while the reception was in progess.

In rare conditions, incompatibility has been encountered by two faxes and causes the sending fax to abandon the fax call.

Solutions:
Fax session was using ECM. Check your fax settings under the fax set-up menu on the printer. Disable the ECM (Error Correction Mode).

Fax at a different time to see if line quality improves.

Try relocating the fax to a differnt phone plug.

Replace the phone cord attached to the fax/printer.

Probably caused by the toner cart. Only use genuine new Brother brand supplies. Remans fail quite often with Brother machines.
Possibly bad gears on fuser drive. But with the poor print quality, I suspect it is the toner.


I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

You can adjust the Compatibility mode. This adjusts the sensitivity of the machine to interference on the phone line by lowering the transmission speed:
a. Press Menu, 2 (Fax), 0 (Miscellaneous), 1 (Compatibility)
b. Press Up or Down arrow to select "Basic"
c. Press OK.
d. Press Stop/Exit.
e. Try resending the fax.
If the problem continues we recommend you try the unit on another line at the current location or another location. Always restart your machines after you made changes, that way you will see the results.