Mine was stuck on the auger, the twist metal blade parts. Apparently if you line up the door and the bucket parts just wrong when you last REINSTALLED the bucket, the next time you go to REMOVE the bucket it will be jammed, resulting in the problem everyone seems to be asking about. I had to take off the top part of the actual ice maker, stick a crowbar down inside the bucket, and manual force the auger to turn and dislodge. The ice bucket immediately detached once I did. There were shreds of plastic from where the connected had been jammed against the sides of the compartment. I don't know if there is a way of dislodging without blemishing the plastic, but at least I'm just grateful I didn't break it entirely.
If ice is making it stick, try sponging around the bucket with warm water, alternatively try blowing warm air from a hair-drier set to low heat around the bucket.
Hi ndb2157,
Please determine whether the ice bucket is being blocked by the ice or by the part of the icemaker is being dislodged. If it's ice blocking it, please reinsert the bucket, closing the doors, then dispense some ice to see if the auger in the bucket can move the ice out of the way so the bucket can be removed.
Hope it helps.
Thank you for using FixYa.
Hi ndb2157,
If pulling the release lever towards you, and then pulling the bucket outwards did not remove the ice bucket, the part of the icemaker is being dislodged. In this case, if part of the ice maker has become dislodged, I would recommend to contact 800-SAMSUNG to determine whether service will be necessary.
Hope it helps.
Thank you for using FixYa.
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SOURCE: Samsung french door ice maker
Check my solution here. The noisy sound is the swing arm trying to knock out some stuck ice.
http://www.fixya.com/support/t1141317-two_issues
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I have dumped the ice, turned the ice off button on and It is still stuck. I do not think it's entirely due to ice.
I have dumped the ice that I could, turned the "ice off" button on (4 days ago now) and I cannot get the ice bucket off. It's like it's glued shut. Pressing the little release knob on the side does no good.
So, you can't really help me either? Is there some way to take it apart? I would hate to have to have a service technician come out and take it apart if I can do it myself
I have the same problem. Read many, many, many others have the same issue on us.community.samsung.com I posted my own complaint and they asked for my information to give me a one-time free repair. It is not that the ice maker is frozen. I completely thawed mine out. The problem is that the darn thing just won't budge. It's stuck tight and the little release lever can't be budged either.
Mine was stuck on the auger, the twist metal blade parts. Apparently if you line up the door and the bucket parts just wrong when you last REINSTALLED the bucket, the next time you go to REMOVE the bucket it will be jammed, resulting in the problem everyone seems to be asking about. I had to take off the top part of the actual ice maker, stick a crowbar down inside the bucket, and manual force the auger to turn and dislodge. The ice bucket immediately detached once I did. There were shreds of plastic from where the connected had been jammed against the sides of the compartment. I don’t know if there is a way of dislodging without blemishing the plastic, but at least I’m just grateful I didn’t break it entirely.
How did you access the "top part of the ice maker"? Any chance you could supply pictures or a quick guide?
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